Mark Taylor

MBA, DLP.
fuel
May 31 2017
As part of their 2017 rate changes, UPS and FedEx have changed the way they calculate fuel surcharge as of February 6. Instead of calculating based on the monthly jet fuel average price two mont... View More
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April 26 2017
As part of their 2017 rate changes, UPS and FedEx changed the way they calculate fuel surcharges as of February 6th. Instead of calculating based on the monthly diesel average price two months p... View More
April 30 2014
A common challenge in managing parcel operations and spend is retaining and analyzing the detailed parcel data available from FedEx, UPS, the USPS or any of a host of regional carriers. The old management... View More
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Dec. 8 2013
Getting packages to your recipients before Christmas can be a very costly undertaking. Because Ground service standards vary, many shippers resort to using Express/Air services like Next Day Air or 2 Day... View More
Dec. 9 2011
Are you challenged by people in your organization hoarding information, pushing their ideas through and making everyone else wrong? Do you have individuals on your team who have to win at all costs and... View More
Sept. 26 2011
Are you sick and tired of listening to excuses, stories and explanations when tasks are not fulfilled on time? Do you constantly listen to complaints, whining and negative comments? Does your staff exhibit... View More
Aug. 22 2011
Seventy-one percent of your employees are not engaged in their work. They are simply showing up and putting in the minimum effort to get by and not get fired. A 2010 survey by Towers Perrin of 90,000 employees... View More
June 13 2011
How do leaders change their corporate culture? Like the old joke about eating an elephant, the answer is one bite at a time. The book, Tribal Leadership: Leveraging Natural Groups to Build a Thriving... View More
Feb. 2 2011
There are many courses and books on management, but what is leadership and what makes it different from management? I have had the opportunity and privilege to be a student of the number one leadership... View More
Dec. 5 2010
Last month at the PARCEL Forum, about a dozen executives sat around a conference room all day helping each other tackle the most challenging issues they faced in running and growing their operations.It... View More
Sept. 21 2010
“CEOs report that up to 75% of their organizational change efforts do not yield the promised results.” (Margaret J. Wheatley) Wow! No wonder our projects fail. When I speak to leaders about... View More
June 18 2010
Do you look forward to team meetings? How vulnerable are the members of your team? Are they open with one anotherabout their weaknesses and mistakes? Do your teammates genuinely and quickly apologize when... View More
Feb. 15 2010
The single biggest obstacle to success is the absence of execution. This was the essence of the book, Execution: The Discipline of Getting Things Done (Bossidy & Charan, 2002). A few months ago, I wrote... View More
Oct. 13 2009
I just got back from the PARCEL Forum in Chicago. I had the opportunity to facilitate the PARCEL Key Executive Forum where a group of peers in the parcel industry met for the sole purpose of helping one... View More
Oct. 8 2009
One of the most frequent complaints I hear in my work with leaders of organizations is the following: “I am sick and tired of my people not following through.” As managers, we depend on our... View More
Aug. 26 2009
Don’t you hate it when you make a mistake? You feel stupid and embarrassed. We tend to avoid mistakes at all costs. What if you were to learn that the key to mastery in any field is making mistakes?... View More
March 30 2009
In 1991, President George H. W. Bush had a problem. He was unclear about the power of the “vision thing.” Some say he lost the election to Bill Clinton because he didn’t share his vision.... View More
Feb. 9 2009
Most employees don’t give a hoot about their work. Wow! That is pretty scary, but unfortunately, it is true. According to a Gallup survey, 70% of employees are not engaged at work. The biggest single... View More
Oct. 14 2008
Deadlines, interruptions, upset customers, unreliable employees, mistakes. Is this how it is in your world? Are you steaming because your boss just yelled at you or a customer complained? Did you sleep... View More

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