|Montreal, April 8, 2013 - Kramer Ltd., Saskatchewan’s exclusive Caterpillar Dealer, |
following its unprecedented growth over the past few years, selected and deployed TECSYS’
WMS (Warehouse Management System) that has enabled the Company to significantly
improve efficiency, order accuracy and better respond to its clients’ needs.
Kramer’s challenges included the ability to process up to 500 orders per day, move from a
traditional paper-based to automated/system-directed processes and track orders, parts and
deliveries throughout their supply chain network. They also needed to improve labor efficiency
and better manage resources to respond to their customers in a timely manner in order to
strengthen the Company’s mantra of “Excellence in Support”.
“Every day, our people deliver the support our customers need to maximize their success. Our
customers’ needs drive all that we do. With TECSYS’ warehouse management software our
employees are empowered to uphold our mission, which is to make our customers more
profitable by providing safe, innovative, cost-effective solutions. Given TECSYS’ robust
technology and the relatively simple process-driven approach to deploying its software
applications, our management team leveraged TECSYS’ professional expertise and structured
implementations to enable us to be up and running as quickly as possible with the least
amount of interventions. The results are clear: improved efficiency in our parts centre and an
improved level of order accuracy which translates into the highest level of customer
satisfaction,” Kramer Ltd. President, Timothy (Tim) R. Kramer
Kramer Ltd. has been the Caterpillar dealer for the province of Saskatchewan since 1944.
Kramer has experienced unprecedented growth over the past number of years. The family-
owned and -operated business serves the industries of road building, mining, oil and gas,
forestry, landscaping, electrical power generation, material handling, on-highway trucks and
agriculture. The company’s customers range from major multi-national corporations and
family-run construction companies to family-owned and operated farms. Backed by its
experienced employees, Kramer currently operates seven complete parts, sales and service
facilities across the province, as well as Kramer Rents – The Cat Rental Store. Their mission:
To make their customers more profitable by providing safe, innovative, cost-effective
Today, with over 29% market share of North America’s dealers, TECSYS is the leading
provider of logistics solutions for service parts operations in this industry that enable logistics
management to move away from labor-intensive and costly logistics processes, improve
productivity and visibility to better service their clients.