Articles
The AI-Powered Holiday Shopping Season Is Here. Can Shipping Keep Up?
By Joe DiSorbo
The 2026 holiday season is the first in which AI sits in the middle of the purchase for a large share of shoppers. Best Buy is letting customers discover gifts and complete purchases inside Ch
Articles
Analysis: The State of Enterprise Shipping
By Josh Dunham
Last year, in our inaugural survey research to check the pulse of the shipping landscape, one finding in particular pointed to a sea change in how carriers and shippers work together. A full 9
Articles
Which Parcel Service Tickets AI Can Actually Close, and Which Still Need a Human
By Ralf Klein
Carriers, retailers, and 3PLs now handle track-and-trace, delivery-exception, and returns queries in volumes that behave exactly like a support-ticket queue. AI agents are absorbing a growing
Articles
Parcel Shippers and the United States Supreme Court
By Brent Wm. Primus, JD|Andrew M. Danas
As we write this installment of PARCEL Counsel in early July, the transportation community is all abuzz about the unanimous opinion issued on May 14, 2026 by the United States Supreme Court in
Articles
5 Practical Ways Businesses Can Prepare for Supply Chain Disruptions
By Beth Hoke
Supply chains break. A port shuts down for a week, a key supplier goes under, a storm closes a highway your delivery trucks travel on, leaving you scrambling to find a solution.The businesses th

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LJM Group Names Rob Gelb CEO to Lead Next Phase of Growth and Innovation

Farmingdale, NY — October 1, 2026 — LJM Group ("LJM"), a tech-enabled provider of small parcel shipping cost optimization solutions, announced the appointment of Rob Gelb as Chief Executive Offi

Element Logic and Ranpak Announce Strategic Global Partnership

Oslo, Norway - Element Logic and Ranpak Holdings Corp. (NYSE: PACK) have entered astrategic global partnership focused on integrating Ranpak's sustainable end-of-linepackaging automation into E

Canac selects UgoWork to power its new Drummondville distribution center expansion

Quebec, September 17, 2026 – UgoWork®, a lithium-ion energy solutions provider specializing in the material handling industry, today announced the deployment of its lithium-ion energy management sy

In our September/October issue, we take a look at where fulfillment pressures are going to hit during peak season and beyond, our annual carrier satisfaction survey, how fuel surcharges are hidden profit centers for the carriers, and much more.

Our annual carrier satisfaction survey.

Top 10 carrier contract negotiation best practices.

What a parcel audit actually checks (and why most shippers miss it).

The metrics that matter: Building a distribution KPI framework.