Once upon a time, UPS would provide agreements to their customers that were simple to understand. They included a single discount for Ground, Air and Hundredweight services, while fees were relatively "easy" to predict. Those times have changed. Beyond being unfamiliar with UPS' discounting practices, most people now truly do not understand their agreements. Measuring the impact of the pricing in these agreements can be challenging to decipher, even for the most seasoned consultant.