The 2026 holiday season is the first in which AI sits in the middle of the purchase for a large share of shoppers. Best Buy is letting customers discover gifts and complete purchases inside Ch... View More

Last year, in our inaugural survey research to check the pulse of the shipping landscape, one finding in particular pointed to a sea change in how carriers and shippers work together. A full 9... View More

Carriers, retailers, and 3PLs now handle track-and-trace, delivery-exception, and returns queries in volumes that behave exactly like a support-ticket queue. AI agents are absorbing a growing... View More

Final-mile delivery has never been more complex or more expensive. New carrier services, dynamic pricing models, and an ever-expanding web of surcharges are quietly eroding shipper margins. Th... View More

There are more factors impacting the supply chain than ever before - tariff volatility, technology transformation, and talent gaps are just a few. Controlling expenses and cash flow wherever possible... View More

As we write this installment of PARCEL Counsel in early July, the transportation community is all abuzz about the unanimous opinion issued on May 14, 2026 by the United States Supreme Court in... View More

As shippers finalize their budgets for the coming year, FedEx has once again set the market tone by being the first major carrier to announce its annual General Rate Increase (GRI). The headline avera

Supply chains break. A port shuts down for a week, a key supplier goes under, a storm closes a highway your delivery trucks travel on, leaving you scrambling to find a solution.The businesses th... View More

Planning for peak season used to be simpler: retailers braced for a holiday rush, carriers ramped up to handle more volume and by January, everyone exhaled. Those days are over. Today, peak se... View More

1. What does the upcoming peak season look like for SMB shippers? SMBs continue to report mixed expectations for their businesses – some see softer demand while others remain unfazed, citing health

Product launches can lose weeks when packaging certification enters the process too late. For manufacturers and supply chain teams, addressing compliance during product development can reduce testing... View More

These 20 exhibitors at the upcoming PARCEL Forum are must-sees. Stop by their booths and check out the solutions they are offering. They're here to make sure your parcel operation is top-notch!... View More

Almost a year ago, small businesses were contemplating the impact of “Liberation Day” tariffs imposed on nearly all of our trading partners. Over the course of the year, small businesses... View More

The freight market is under real strain. Rising spot rates, tightening carrier capacity, climbing fuel costs and growing operational risk are pushing shippers and third-party lo... View More

Parcel shippers subject to regulations governing when goods can be advertised or labeled using terms such as “Made in USA” or “American-made” may soon be in a heightened enforcement... View More

What does an optimal e-commerce network look like? Is it the network with the fewest facilities, the fastest delivery promise, or the lowest transportation cost? In practice, the answe... View More

A freight damage claim often points attention toward the carrier, but the root cause can start much earlier. If pallet loads leave a facility with inconsistent containment, shifting and instab... View More

Facilities handling high-volume parcel sorting and cross-docking operations face unprecedented challenges as cargo theft networks grow more sophisticated and insider threats multiply. Identifying th

Supply chain leaders are being asked to slash their transportation budgets without disrupting operations. It’s forcing teams to revisit their parcel strategy. They’re looking deeper into... View More

Fulfillment of perishable products creates a set of challenges and priorities that are different from standard ecommerce shipping. Failing to recognize or plan... View More