D2C merchants will break the bank to create programs that connect customers with their brands and build loyalty. Then they’ll ship products out using uninspired packaging in plain brown boxe... View More

It’s easy to look at the results of this year’s Shipware/PARCEL survey and conclude that aggressive cost increases by UPS and FedEx, plus the growing disparity in power between shippers and... View More

Peak season is fast approaching, and whether you have already created and are implementing your plan, or you are still seeking the final touches, there’s never a wrong time to review lessons... View More

As the smell of BBQ ribs wafting through the neighborhood is replaced by pumpkin spice in just about everything, it is apparent that the busy holiday shopping and shipping season is fast appro... View More

Why do some shipping programs thrive in uncertain times while other equally invested peers do not? The answer to this puzzle may lie in how a shipper views their own program. Those... View More

Reverse logistics involves returning goods from the consumers to the retailers or manufacturers and handling those items accordingly. People increasingly realize there are valid reasons for re... View More

The pandemic accelerated e-commerce and served as an alternative to closed stores and a way for consumers to avoid the COVID virus. The impact on parcels and the last mile was immense, resulting in re

Higher transportation, labor, and warehousing costs are driving up returns costs. According to the latest Returns Index Survey from the Reverse Logistics Association (RLA), 55% of survey respondents n

Across the country, everyone is facing the same challenges: How do I get more done with less? Less space, tools, time — and, of course, fewer people. What If You Can’t Find Enough Workers?... View More

Consumers worldwide are making sure companies hear the call for greater accountability, sustainability and ecological stewardship. Eco-friendly packaging is one small way corporations are meet... View More

Two years after the COVID-19 pandemic began, we still face disruptions across supply chains. In 2020, the start of the pandemic, consumers shifted their spending away from services to goods, cau... View More

The cost of returns is rising faster than volumes according to the Reverse Logistics Association’s (RLA) surveys. In each of the quarterly surveys since they began last October, costs have b... View More

You can’t get through a workday without hearing the word “disruption.” While business is ever-changing, we’ve all seen how the rate of change since early 2020 has disrupted and... View More

US warehousing space is at the tightest it's ever been as shippers import record amounts of inventory to satisfy existing customer demand and have on hand “just in case.” Real est... View More

There’s a lot of buzz around multi-carrier parcel shipping and how it helps overcome current industry challenges. Many organizations, however, resist onboarding additional carriers, fearing... View More

The cost of returns is rising faster than volumes according to the Reverse Logistics Association’s (RLA) surveys. In each of the quarterly surveys since they began last October, costs have b... View More

In a developing story, Capitol Forum is reporting that U.S. Postmaster General Louis DeJoy is sunsetting the postage reselling program. This program has allowed Pitney Bowes, Stamps.com, and o... View More

Understanding the dynamic nature of parcel costs can be a daunting task that can take years to truly comprehend. Fuel surcharges, however, seem to be conceptually understood by all. This can b... View More

In 2021, average transport rates increased drastically by nearly 300% due to high ocean freight rates on all major shipping routes. Transporting a 40-foot container from Shanghai to Rotterdam costed r

Smart technology is the use of IoT devices and applications. This technology has been around for a while, but it’s seeing increased adoption and more innovative use cases in virtually every in... View More