Order management has become a sophisticated process that relies heavily on automated systems, some of which reach beyond the organization. Electronic Data Interchange (EDI) and the Internet-based EDI,... View More

Five years ago, Cooking.com was launched with the mission to offer the best assortment of cookware, accessories and specialty foods available anywhere. Today, the company ships an average of 1,000 plus... View More

As the millennium approaches, mail centers across the country are picking up the pace. In spite of the increasing use of e-mail, hard-copy mail volume continues to rise. Business-to-business mailing also... View More

Remember the mid-1990s when you had to plan, budget and get IT and management approval for each employee to have Internet access? Think how far we have come in a short time. Today, an Internet connection... View More

Editors Note: This article was taken from the Keynote Address at the 1999 Parcel Shipping & Distribution Expo & Conferences. It has been edited slightly for length considerations. [My topic is] one... View More

Blame it on the likes of Amazon.com. Blame it on e-mail. Blame it on the Web itself. But make no mistake the Internet has changed customers expectations about order fulfillment. These days, whether your... View More

Regardless of the industry, competition on the Internet can be fierce. To keep ahead of the competition, many successful companies are finding they need to reinvent themselves, widening the scope of their... View More

So what is really to blame for the demise of so many dot-coms in the last year? The usual reasons given are the tumbling stock market and venture capitals new and very strange demand that the company actually... View More

Traditionally, there have been a series of difficult issues associated with having contracts online. Last year, the U.S. Congress passed a new law known as the �E-SIG� law, which endorses online contracts,... View More

Recently, I was asked to speak at a logistics and shipping conference held in Chicago. Prior to my presentation, I asked the audience the burning question, Five years ago, how many of your companies were... View More

Dairyland Power is a wholesale power supply cooperative headquartered in La Crosse, Wisconsin. The Publication Services department originally provided support to internal and wholesale power customers... View More

If the experiences of our client Bell Atlantic Mobile are a sign of the future, e.billing will become a necessity for any company seeking to satisfy its customers. Not only do many consumers accept e.billing,... View More

On December 21, 1999, CheckFree announced that it would acquire privately held BlueGill Technologies in a stock deal valued at $250 million, which is expected to close in the first quarter of 2000. CheckFree�s... View More

Consumers who are experienced with the Internet are continuing to show a growing preference for both receiving and paying bills via the Internet, according to the results of a recent study of online consumer... View More