Post & Parcel--The incoming postmaster general told a US Senate subcommittee today (2 December) that one of his highest priorities would be to improve the customer experience, making the Postal Service “leaner, faster and smarter” in the years ahead. 

Deputy postmaster general Patrick J. Donahoe, who will become the nation’s 73rd postmaster general on Monday (6 December), said he is looking at all the ways the Postal Service deals with its customers. “Every interaction with us,” he said, “with a carrier, a clerk, at a kiosk, at a contracted desk or online must be a great one.” Read more!