Multichannel Merchant--Never underestimate the creative power from your associates. That was the central message from Michael Kalck, senior director of distribution for Crate & Barrel, during his keynote address Wednesday at the Parcel Forum in Chicago. “When you talk about leadership, it starts with trust,” Kalck said. “You can’t lead if your associates don’t trust you. You always have to be looking at a better way.” Read more!