Susan M. Plonkey was named new acting president, mailing and shipping services, for the U.S. Postal Service on June 3. Plonkey succeeds Robert F. Bernstock, who left the USPS to pursue interests in the private sector. 

Plonkey, who most recently served as vice president of sales for the USPS, is now responsible for all product management, product development, retail and commercial products and services, as well as commercial sales. 

MULTICHANNEL MERCHANT senior writer Jim Tierney talked with Plonkey about her new position and plans to fix what’s ailing the USPS. 

Read the full interview here.