Newgistics, Inc., a leading provider of small parcel delivery and returns management solutions, today announced service enhancements to its SmartLabel Intelligent Returns Management™ solution in the new release of the Ecometry Direct Commerce Suite from Escalate Retail. Continuing to build on a nearly eight-year partnership with Escalate, Newgistics’ announcement of its tiered pricing capabilities within Ecometry extends the value that each company delivers to its mutual customers. 

    Tiered pricing brings direct-to-consumer retailers a new level of pricing control for customer returns, while leveraging the convenience and ease of use of the United States Postal Service® network. Rather than establishing a single, pre-determined price charged for the use of Newgistics’ SmartLabel, merchants can create multiple price points based upon the characteristics of the return shipment. For example, they can charge the consumer a lower price for the use of the label when returning a blouse vs. two pairs of shoes, which are heavier, bulkier and more costly to ship.

    Through the introduction of this new capability, merchants now have the ability to provide levels of service that previously required custom development efforts. Depending on the number and types of consumer returns received, this feature could mean incremental savings and income of hundreds of thousands of dollars annually for companies that implement the service within Ecometry. At the same time, merchants will benefit from the industry-leading service and support for which Newgistics is recognized. 

    “Newgistics is a valued partner, and the capabilities that Newgistics brings to the table allow Ecometry users to offer their customers a best-in-class returns solution,” said Brian Johnson, VP and General Manager, Escalate Retail. “Improving the returns experience is a top priority for retailers, and we’re pleased that Newgistics continues to enhance its returns management solution for Ecometry.” 

    “Newgistics is proud of our longstanding relationship with Escalate Retail,” said Bill Razzouk, President & CEO, Newgistics. “Our SmartLabel service is the only returns management solution integrated into the Ecometry platform, and we will continue to focus on delivering extraordinary value to the retail industry through technology and supply chain leadership.” 

    About Escalate Retail 

    Escalate Retail is the #1 provider of retail solutions that drive cross-channel excellence and personal, relevant shopping experiences – on the web, in the store, on your mobile device, and over the phone. Escalate’s All-Channel Commerce delivers revenue-driving interactions in every channel through a powerful portfolio of solutions, including e-Commerce, m-Commerce, Store Kiosks, Pocket Kiosks, Relationship Marketing, Clienteling, and Order Management. More than 500 retailers run their businesses on Escalate software, including 11 of the largest 100 retailers worldwide, over 50 of the Internet Retailer top 500 e-Commerce sites and 14 of STORES Magazine’s “Hot 100.” The company maintains headquarters in San Diego, CA with three additional offices located across North America and Europe. For more information, visit www.escalate.com 

    About Newgistics 


    Newgistics is leading companies into the new age of retailing by delivering unrivaled small parcel services on time and under budget, all while offering the most comprehensive set of technology solutions available in a Postal-based shipping environment. The result is a premium customer shopping experience while lowering costs up to 40%. We know shipping, backward and forward. www.newgistics.com.  

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