GRAND RAPIDS, MICHIGAN – May 12, 2015 – Dematic, a supplier of intra-logistics systems for the factory, warehouse and distribution center, is pleased to introduce the Dematic Managed Services program, a new service designed for proactively protecting customer investments. With Managed Services, customers outsource to Dematic the day-to-day IT functions of their system to improve operations (maximize uptime) and reduce expenses (minimize costs). The program allows customer IT resources to concentrate on their internal systems, leaving intra-logistics to the experts at Dematic. 

Managed Services grew out of an ongoing commitment by Dematic to be a partner with customers at all phases of a project. As competition for IT resources have become more competitive and software more sophisticated, the Dematic Customer Service department detected a growing need to provide assistance. Dematic began a dialogue with customers and identified many areas of concern, which included system administration, database administration and software patch management.

By offering Managed Services, Dematic lets customers choose help in any number of these areas depending on their needs. Often the benefit of having Dematic monitor their system is the deciding factor — identifying issues before they cause downtime. As a further benefit, Dematic Managed Service and Technical Support Desk engineers are ready to provide an accelerated, team-focused response if ever problems do arise.

“Managed Services represents a step beyond industry-standard support to ensure the IT integrity of customer systems,” says Steve Brandt, Vice President of Customer Service Sales in North America. “We know from the very start how important an optimized supply chain is to our customers.” 

Up to 80% of IT related downtime is a result of human error such as being unfamiliar with the system or distracted with other, more pressing issues. Managed Services, with our trained and focused engineers, takes those sorts of errors out of the equation. In addition, the constant monitoring and attention to metrics can help identify trends that point to future issues. For example, increased throughput from expanding production may test the design limits of the server. With Managed Services, Dematic can alert customers and make recommendations long before the situation becomes critical. 

For more information, visit or contact Cheryl Falk at or 262-860-6715.

About Dematic
Dematic is a global engineering company that provides a comprehensive range of intelligent warehouse logistics and materials handling solutions. With a global knowledge network of more than 4,000 skilled logistics professionals, Dematic is able to provide customers with a unique perspective in world-class materials handling solution design. Our commitment to solution development — combined with engineering centers and manufacturing plants in North America, Europe and Asia Pacific — ensures Dematic has the range and capability to provide reliable, flexible, cost-effective solutions globally. Our successful track record has led to the development and implementation of more than 4,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. Dematic generates a global business volume of approximately $1.5 billion.