UPS (NYSE: UPS) today announced the launch of UPS Delivery Intercept, an automated service that gives customers ultimate flexibility and control by enabling shippers to intercept and reroute packages before theyre delivered.
UPS Delivery Intercept is the industrys only Web-enabled package interception service. With UPS Delivery Intercept, a shipper simply uses a UPS package application such as UPS WorldShip, UPS CampusShip or UPS Internet Shipping, clicks on the 1Z tracking number and requests a reroute. Interception requests also can be made through a shippers myups.com account as well as via UPS Signature Tracking.
Shippers can access the service 24/7 to request UPS to intercept packages being shipped from and to anywhere in the
A great interception can be the difference between winning and losing, especially in the world of business and complex supply chains, said Kurt Kuehn, UPS senior vice president of worldwide sales and marketing. With UPS Delivery Intercept, shippers receive an unprecedented level of control over their packages, enabling them to avoid mistakes that could cost money or impact customer service.
UPS Delivery Intercept is powered by a UPS innovation known as Package Flow Technology, which enables UPS not only to map more efficient routes for drivers but also to flag packages for special handling while they are in the UPS network. In fact, an interception can even be executed after a package is on board one of UPSs familiar brown delivery vehicles.
UPS Delivery Intercept enables shippers to quickly and easily deal with scenarios like these:
· A consulting firm sends the wrong version of an RFP response but realizes the mistake only after its UPS driver has picked up the package. With UPS Delivery Intercept, the shipper can intercept that package, return it to sender and put another package into the UPS network containing the correct documents.
· A manufacturer of shoes realizes, while a shipment is en route to a retailer, that each box contains two left shoes. The shipping manager intercepts the packages, returns them to sender and sends out a correct order.
· A risk manager realizes a customers credit has taken a turn for the worse and, fearing non-payment of the invoice, intercepts the package and has it returned.
With UPS Delivery Intercept, shippers have a number of options once UPS intercepts a package, including:
· Return the package to the shipper.
· Redirect the package to a new address.
· Hold the package for delivery on a future date.
· Hold the package for pickup by the consignee.
UPS Delivery Intercept is available for all small package deliveries, excluding packages using UPS SonicAir service. UPS Delivery Intercept costs $10 per interception and because of the reliability of the new system, is charged only on completion of the intercept.
Innovations like Package Flow Technology and services like UPS Delivery Intercept are key components of UPSs drive to treat each of our millions of customers as if theyre our only customer, added Kuehn. Were constantly working on new and innovative ways to harness technology to help our customers meet their unique needs.
For more information, visit www.ups.com/deliveryintercept
UPS, which celebrates its 100th anniversary in 2007, is the worlds largest package delivery company and a global leader in supply chain services, offering an extensive range of options for synchronizing the movement of goods, information and funds. Headquartered in
Except for historical information contained herein, the statements made in this release constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements, including statements regarding the intent, belief or current expectations of UPS and its management regarding the company's strategic directions, prospects and future results, involve certain risks and uncertainties. Certain factors may cause actual results to differ materially from those contained in the forward-looking statements, including economic and other conditions in the markets in which we operate, governmental regulations, our competitive environment, strikes, work stoppages and slowdowns, increases in aviation and motor fuel prices, cyclical and seasonal fluctuations in our operating results, and other risks discussed in the company's Form 10-K and other filings with the Securities and Exchange Commission, which discussions are incorporated herein by reference.