If you use UPS to service your business, your rates increased on January 6th significantly! UPS press release announcing the new rates contained exactly two sentences pertaining to the actual impact to... View More
It wasnt long after the ball dropped in Times Square on New Years Eve that United Parcel Service dropped the hammer on its customers with a January 7 rate increase. Whats that, you ask, didnt the annual... View More
At least Jesse James robbed with a gun! Thats always my first response when I am asked the question, Why does my carrier (read UPS and FedEx Ground) charge me so much to deliver oversized packages? The... View More
Suffice it to say, FedEx Ground struggled with the decision. No doubt great debate occurred before marching orders were given. But, alas, service (a.k.a. the customer) came second. A very close second,... View More
Since the introduction of guaranteed service for ground commercial parcels, I am constantly being questioned about the logic behind carrier service standards. Its clear distribution managers throughout... View More
The status quo doesnt cut it anymore. A significant transformation is needed in the rate-setting process. Some very interesting developments are occurring that will have a long-term impact on domestic... View More
United Parcel Service (UPS) and FDX have added a new battleground in their fight for your business. While their sales forces can still be seen in a shipping managers office and on the shipping dock, they... View More
While its true that most companies aggressively manage outbound transportation, too often inbound transportation costs are not controlled. However, as more and more companies face a need to reduce expenses... View More
With every new year comes personal resolutions. Spend more time with family and friends, lose weight, invest for retirement and get better organized are all favorites. People who have the desire and commitment... View More
No topic has generated more comments from parcel industry enthusiasts this past year than the ongoing tactics used by carriers to avoid paying out guarantee refunds. And shippers are getting madder by... View More
It was early 1984 when I first met with Dan Sullivan and talked to him about joining his management team with the task of planning and, ultimately, managing a new small package delivery service. At the... View More
Each year I talk with hundreds of people just like you as I travel around our great country. Our best clients are those companies that have strong leaders in the distribution and logistics departments... View More
Every boxing fan has an opinion of what the best heavyweight fight was. Louis - Schmelling, Ali - Frazier, Holyfield - Tyson. They were all epic battles. But for my dollar, the best heavyweight fight is... View More
Parcel carriers are spending billions annually on new technology to fine tune their already high-speed delivery operations. Obviously, they realize the benefits of making such a capital investment. Simply... View More
Almost a year ago, small businesses were contemplating the impact of “Liberation Day” tariffs imposed on nearly all of our trading partners. Over the course of the year, small businesses l
WASHINGTON — The U.S. Postal Service filed notice today with the Postal Regulatory Commission (PRC) regarding a temporary price change for some package products for the 2026 peak holiday se
The freight market is under real strain. Rising spot rates, tightening carrier capacity, climbing fuel costs and growing operational risk are pushing shippers and third-party lo
A freight damage claim often points attention toward the carrier, but the root cause can start much earlier. If pallet loads leave a facility with inconsistent containment, shifting and instab
Almost a year ago, small businesses were contemplating the impact of “Liberation Day” tariffs imposed on nearly all of our trading partners. Over the course of the year, small businesses l
WASHINGTON — The U.S. Postal Service filed notice today with the Postal Regulatory Commission (PRC) regarding a temporary price change for some package products for the 2026 peak holiday se
The freight market is under real strain. Rising spot rates, tightening carrier capacity, climbing fuel costs and growing operational risk are pushing shippers and third-party lo
A freight damage claim often points attention toward the carrier, but the root cause can start much earlier. If pallet loads leave a facility with inconsistent containment, shifting and instab
