If you use UPS to service your business, your rates increased on January 6th significantly! UPS press release announcing the new rates contained exactly two sentences pertaining to the actual impact to... View More

It wasnt long after the ball dropped in Times Square on New Years Eve that United Parcel Service dropped the hammer on its customers with a January 7 rate increase. Whats that, you ask, didnt the annual... View More

At least Jesse James robbed with a gun! Thats always my first response when I am asked the question, Why does my carrier (read UPS and FedEx Ground) charge me so much to deliver oversized packages? The... View More

Suffice it to say, FedEx Ground struggled with the decision. No doubt great debate occurred before marching orders were given. But, alas, service (a.k.a. the customer) came second. A very close second,... View More

Since the introduction of guaranteed service for ground commercial parcels, I am constantly being questioned about the logic behind carrier service standards. Its clear distribution managers throughout... View More

The status quo doesnt cut it anymore. A significant transformation is needed in the rate-setting process. Some very interesting developments are occurring that will have a long-term impact on domestic... View More

United Parcel Service (UPS) and FDX have added a new battleground in their fight for your business. While their sales forces can still be seen in a shipping managers office and on the shipping dock, they... View More

While its true that most companies aggressively manage outbound transportation, too often inbound transportation costs are not controlled. However, as more and more companies face a need to reduce expenses... View More

With every new year comes personal resolutions. Spend more time with family and friends, lose weight, invest for retirement and get better organized are all favorites. People who have the desire and commitment... View More

No topic has generated more comments from parcel industry enthusiasts this past year than the ongoing tactics used by carriers to avoid paying out guarantee refunds. And shippers are getting madder by... View More

It was early 1984 when I first met with Dan Sullivan and talked to him about joining his management team with the task of planning and, ultimately, managing a new small package delivery service. At the... View More

Each year I talk with hundreds of people just like you as I travel around our great country. Our best clients are those companies that have strong leaders in the distribution and logistics departments... View More

Every boxing fan has an opinion of what the best heavyweight fight was. Louis - Schmelling, Ali - Frazier, Holyfield - Tyson. They were all epic battles. But for my dollar, the best heavyweight fight is... View More

Parcel carriers are spending billions annually on new technology to fine tune their already high-speed delivery operations. Obviously, they realize the benefits of making such a capital investment. Simply... View More