When Bob Bernstock became President of USPS Mailing and Shipping Services in June 2008, one of the first places he turned his attention to was the company’s sales organization. He envisioned a leaner sales force that would be better aligned with field operations resources and more responsive to customer needs. He knew this would be critical to keeping the Postal Service healthy during the current economic down-cycle while being poised to bring in new business as the economy recovered. 

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