MEMPHIS, Tenn.—FedEx SupplyChain, a subsidiary of FedEx Corp. (NYSE: FDX), today announced significant enhancements to its FedEx Critical Inventory Logistics® service. FedEx Critical Inventory Logistics is a comprehensive, end-to-end solution designed to optimize the management of critical inventory and service parts distribution and returns process. It incorporates a hub based central stocking location (CSL) and a network of forwarding stocking locations (FSLs) integrated through extensive information capabilities. 

With the new enhancement, FedEx Critical Inventory Logistics customers worldwide can now track the status of orders, shipments and inventory levels by simply logging into a single web application on For added flexibility, order placement and status messaging are also available through electronic data interchange (EDI) and delivered in this common global message format. 

These enhanced capabilities were developed by FedEx using a flexible IT framework designed to enable ongoing global enhancements that will meet changing customer needs. With FedEx Critical Inventory Logistics, customers around the globe can now track their inventory levels, order and shipment status in real time—no matter where the order was placed or where it will be delivered. FedEx SupplyChain has also deployed a common warehouse management system, enabling more consistency in capabilities and experience around the world.

“Over the past five years, FedEx Critical Inventory Logistics technology has been delivering significant value to customers. The latest set of global enhancements enables

our customers to benefit from an even more efficient, simplified control system of their critical global inventory. While other global supply chain management processes involve multiple system log-ins, FedEx Critical Inventory Logistics Service offers a one-stop, reliable access point for managing logistic processes around the globe. The FedEx combination of innovation and reliability gives our customers an added advantage and assurance that their logistics solutions are being handled in the most efficient way possible.” said Michael Holt, Vice President, FedEx Supply Chain EMEA.

Leveraging the Power of the FedEx Portfolio of Companies

Offered by FedEx Supply Chain since 2006, FedEx Critical Inventory Logistics allows customers to centrally locate their most important inventory at stocking facilities at many locations throughout the world, including 24-hour locations. Many of these stocking facilities are located near hospitals, business centers and other strategic locations—enabling customers’ field representatives to pick up critical parts or devices on a moment’s notice or ship them using one of the many FedEx transportation options available. The use of regional and forward stocking locations for this service also allows customers to keep supplies accessible to support an increasingly mobile workforce. 

In the Europe, Middle East, Indian Subcontinent and Africa (EMEA) region, FedEx Critical Inventory Logistics utilizes the services of FedEx Express, the world’s largest express transportation company; FedEx Trade Networks, an international ocean and air freight forwarder; and FedEx Custom Critical, which provides the fastest door-to-door service available, with same-day delivery and next-day delivery of urgent freight, valuable items and hazardous goods, 24 hours a day, seven days a week. FedEx Critical Inventory Logistics benefits from the expanded EMEA FedEx Supply Chain Solutions warehouse space in Eindhoven encompassing a surface of 5,000m² and a total capacity of 15,000 m2 which includes a new chilled storage area for pharmaceutical goods. 

Just-in-Time Critical & Just-in-Case Inventory Management

FedEx SupplyChain personnel work with customers to first determine how to best position their critical inventories throughout the FedEx distribution network and then develop plans to optimize their overall supply chain. Once the inventory is in place, orders are fulfilled by identifying the best sourcing locations and transportation option that meets the required delivery time, cost or service level desired by the customer.

Other customer benefits of FedEx Critical Inventory Logistics include:

A dedicated web application on, allowing customers to place orders, manage inventory and obtain order and shipment status in real time around the clock.

Full customer support and single point of contact through dedicated FedEx Critical Inventory Logistics customer centers.

Same-day fulfillment and extended order times from central stocking locations. 

About FedEx SupplyChain 
As an integrated logistics provider, FedEx SupplyChain executes solutions that leverage the FedEx transportation and information networks in commercial markets around the world. The company provides integrated FedEx services for customers with high-value products or complex supply chain requirements. FedEx Supply Chain offers specialty logistics services that include critical inventory logistics, transportation management and temperature-controlled transportation through a network of owned and managed resources—all tightly integrated via advanced IT systems. 

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