DHL, the worlds leading express delivery and logistics company, announced it will offer three new signature delivery service options to provide customers with more direct control over their delivery needs. The new options, including delivering packages without a required in-person signature, will make deliveries more convenient for DHL customers.
Shipments requiring signatures and destined for residential as well as commercial locations with limited hours of operation often result in multiple delivery attempts. In order to better accommodate the specific delivery needs of customers, DHL has expanded its service offerings from a single in-person signature option to three, allowing customers the flexibility to determine precisely how they want deliveries verified: signed by an adult with valid identification, by a signature of someone at the address, or left at the door or place of business per written instruction. These new options will provide more delivery flexibility and consistency for customers, especially those regularly receiving residential deliveries.
The following fee-based options are now available upon request through DHLs automated shipping systems or with specially-designed DHL shipping labels:
- Adult Signature Required This service requires that a person of at least 21 years of age with a valid government-issued photo identification sign for the shipment at the delivery address.
- Signature Required This service requires a person at the intended destination to sign for the package upon delivery. A DHL courier will not leave a shipment at the door without the in-person signature.
- Signature Preferred This service gives a consignee the option of receiving a package at their location without being present, either by signing an Attempted Delivery Notice left at the location or through a third-party signature on the first attempt. Customers who are not normally home to accept residential deliveries will find this option most convenient.
As with all DHL deliveries, signatures will be captured electronically and available for customer viewing at www.dhl-usa.com.
DHL has also introduced a discount for customers who schedule a pickup via DHLs automated systems. Customers who use DHLs Interactive Voice Response (IVR) feature by calling 1-800-CALL DHL, or who schedule their pickups via the web at www.dhl-usa.com will receive a discount on the On Demand Pick Up fee (ODPU).
DHL continues to regularly upgrade its web site for customers to make it quicker and easier to establish accounts, arrange pickups, prepare and track shipments, order supplies, and view rates and transit times. DHL also offers web-based tools and other resources for shippers from www.dhl-usa.com, such as news and tips for small businesses at the
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide with over 285,000 employees dedicated to providing fast and reliable services that exceed customers' expectations.
For more information on DHL, please visit www.dhl.com.