Neopost, the fastest-growing worldwide provider of mailing and shipping solutions, earned top scores for the Mail Facilitation sector in the most recent company website survey completed by The Customer Respect Group, an independent global research and consulting firm that focuses on how companies treat their customers online.
The Customer Respect Group's simplicity rating focused on how well companies enable their site visitors to easily complete tasks, respond to email queries, and treat customers personal data. Described as well organized, clear, and comprehensive, Neopost earned high scores for its explicit and easy-to-understand privacy policy, user-friendly site navigation and personalized responses to customer inquiries.
This recognition is especially meaningful to us because of our ongoing commitment to providing top notch customer service, said Christopher M. OBrien, President and CEO, Neopost Inc. We look forward to continuing to position ourselves as a value-add for our clients.
The Customer Respect Index (CRI), a measure of how well companies treat their online customers, was obtained through a review of over 21 Transportations, Distribution and Logistics companies websites on 130 aspects of the online user experience. The three main categories for scoring were ease of use, communication and trust. The 21 companies were split into the following sectors: Trucking, Truck Leasing; Mail, Package, Freight Delivery; and Mail Facilitation.
About Neopost
Neopost is the fastest-growing worldwide provider of mailing and shipping solutions. Neopost partners with its cus
For more information, call 1-888-Neopost (636-7678) or visit Neopost at http://www.neopostinc.com/
