In 2017, Americans gave retailers their best holiday season in over five years. According to a sales report issued by Mastercard SpendingPulse, US year-end holiday retail sales rose 4.9% compare... View More
Remember the shopping experience of old? Make yourself presentable, get in the car, drive to multiple locations – maybe even try on a few things, and then make your way to a line of people waiting... View More
In a previous article penned for PARCEL (There’s Gold in Them Hills, May/June 2013) we discussed how online retailers can leverage a good returns process to increase customer satisfaction, lower... View More
We often get requests from our customers to evaluate how Zone Skipping might save them money or improve their shipping times. There is no “one size fits all” answer. Stated differently, “It... View More
Returns have always been a part of retail business. And each business has created policies and procedures that work for them. E-commerce is not different. In fact, the e-commerce trend is for increased... View More
Peak season exposes last-mile issues when consumer expectations are high and their tolerance for delivery delays is low. The smaller delivery mistakes and inconsistencies, like&n
Parcel auditing has always been a discipline built on precision. Define the rules, run them against the data, and recover what's owed. For years, that model worked well, and in many respects
A recent Fast Company article written by the chief sustainability officer of Blue Yonder, Saskia van Gendt, caught my attention. Van Gendt wrote that while free returns have become a “powerf
For years, parcel auditing carried an implicit prerequisite: you had to be big enough to justify it. The conventional wisdom among smaller shippers went something like this �
Peak season exposes last-mile issues when consumer expectations are high and their tolerance for delivery delays is low. The smaller delivery mistakes and inconsistencies, like&n
Parcel auditing has always been a discipline built on precision. Define the rules, run them against the data, and recover what's owed. For years, that model worked well, and in many respects
A recent Fast Company article written by the chief sustainability officer of Blue Yonder, Saskia van Gendt, caught my attention. Van Gendt wrote that while free returns have become a “powerf
For years, parcel auditing carried an implicit prerequisite: you had to be big enough to justify it. The conventional wisdom among smaller shippers went something like this �