During the onset of COVID in early 2020, UPS took many proactive steps to freeze customer discounts in the event that their rolling average dropped a portfolio tier. The rolling average was frozen at... View More

In March of 2020, both UPS and FedEx suspended their money back service guarantee due to the impact from COVID-19. It was stated that the unprecedented complexities and the daily issuance of work and... View More

Businesses and consumers have all been impacted by COVID-19, and for many of us, the focus has shifted from business as usual to getting through this crisis. With the stay-at-home orders preva... View More