New Year’s resolutions often begin with reflection. Last fall, our data scientists created a model that combined the 5.9% general rate increase (GRI) for 2022 announced by FedEx and UPS with... View More

Most shippers are already all too aware that for the second year in a row the nation’s two largest carriers, FedEx and United Parcel Service (UPS), introduced record-breaking annual general ra... View More

In the daily conversations I have with shippers across the country, including customers and prospects, there is increasingly a feeling that something fundamental changed. Many, particularly in... View More

The pandemic accelerated consumers’ adoption of e-commerce, and although online sales decreased slightly over the same period last year, the latest Census Bureau statistics for the fourth qu... View More

You just finished a grueling negotiation with your parcel carrier. A consultant may have helped you in your efforts to attain the best terms and conditions possible. Perhaps the process this time was... View More

In our business, there’s a million metrics, ratios, expenses etc. that we can track. With the help of our business coach, we’ve identified a handful of these that we call vital factors. The... View More