One of the most frequent complaints I hear in my work with leaders of organizations is the following: “I am sick and tired of my people not following through.” As managers, we depend on our staff to get things done. Many times when we don’t get what we want, we blame our employees and make them wrong. The problem with blame is that it does not help us become more effective. This article is about what you can do to improve the likelihood of getting the results you desire. The key is to look at our communication skills. We need to make clear requests, and we need to listen for a promise from our employee. When that occurs, you will dramatically increase your effectiveness. 

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