PLANTATION, Fla. February 4, 2008 DHL announced today that Avendra, the hospitality industrys leading procurement services company with $3 billion in purchasing volume, has extended an agreement for overnight, ground and international delivery with DHL, the worlds leading express delivery and logistics company. The 5-year, $80 million agreement will provide reliable, cost effective shipping solutions for Avendras customers.
As part of the agreement, DHL services will be used by Avendra and its clients for expedited delivery services, including shipping to and from hotels and resorts, corporate and regional offices, sales conferences, management companies, as well as the delivery of payroll.
Since 2001, DHL has brought consistent service and value to Avendra and its clients, and we are pleased to continue this partnership into the next decade. said George Pfeiffer, Vice President of Procurement for Avendra.
Avendra and its clients will have access to specialized customer service support, including dedicated phone assistance and email support from DHL representatives familiar with Avendra clients and their unique needs. DHLs support group for Avendra also handles proactive shipment monitoring for time-sensitive payroll deliveries.
The hospitality industry is one of the most demanding from a service standpoint, and Avendra and its clients seek partners like DHL that help them maintain their reputation for service excellence, said Charles Brewer, Executive Vice President of Sales for DHL. Through this new agreement, DHL will help the largest and most respected hospitality brands stay competitive by providing reliable, expedited shipping services that enhance their business and their guests experience.
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 225 countries and territories worldwide with over 300,000 employees dedicated to providing fast and reliable services that exceed customers' expectations.