An efficient, convenient, and cost-effective returns process is essential for retailers in today’s competitive environment. One poor returns experience can lead to a lost customer for life... View More

Similar to small parcel carriers, the shift, driven by COVID-19, from commercial brick and mortar purchases to residential e-commerce purchases has created a strain on many retailers’ profit... View More

The coronavirus pandemic has exposed a number of weak spots that have handcuffed pharmaceutical supply chains, especially outsourcing practices. Consider the following: · &n... View More

In its second annual “Small Business Impact Report,” Amazon noted that it has helped more than 1.9 million US-based small and medium-sized businesses generate more than $160 billion in 2018.... View More

FedEx, UPS, and Amazon are making it easier for consumers to pick up and drop off items at commercial locations such as partner retailers, lockers, and other authorized shipping locations. Fed... View More

The battle for small- to medium-sized businesses (SMBs) is underway as logistics providers, including FedEx and UPS, introduce new services to attract this segment. The allure of this group of... View More

Conducting regular daily business can be daunting enough, but with businesses transacting more with suppliers, distributors, and clients around the world, it has become even more baffling and... View More

Reshoring, which is the practice of bringing manufacturing and services back to the US, is difficult to quantify, but some organizations have made attempts to measure over time. The Reshoring... View More

Ninety percent of world trade is transported by ocean vessels. However, according to industry estimates, just one container ship can produce the same amount of pollution as 50 million cars. The... View More

President Trump has been extremely vocal in his displeasure with NAFTA and described it as the "worst trade deal in the history of the world." He has followed through with his promise of a mak... View More

“In Globalization 1.0, which began around 1492, the world went from size large to size medium. In Globalization 2.0, the era that introduced us to multinational companies, it went from size me... View More

Much has been written on FedEx and UPS rate increases, but what another large logistics provider, Amazon? Net sales from third-party sellers continue to grow for the e-commerce behemoth, often r... View More

This article originally appeared in the July/August, 2018 issue of PARCEL. Threats have now become a reality as global trade comes under attack. Actions such as tariffs and Brexit are risks that ship

Traditional and digital worlds are colliding as commerce between B2C, C2C, and B2B blur. This collision is straining supply chains around the world as consumers and businesses alike are demanding end-

This article originally appeared in the March/April, 2018 issue of PARCEL. Annual shipping rate increases are an expected occurrence for shippers and customers alike. Shippers understand and acce... View More

The provider that offers the fastest last-mile service wins the race, right? Think again! It’s all about customer service. Defining “customer service” often depends on your own business,... View More

Globalization, final mile, and achieving efficiency through fulfillment best practices are all planned as discussion topics for this year’s PARCEL Forum as part of our contribution to the annu... View More

Did you celebrate the beginning of summer by ordering patio furniture online? Chances are, someone had to pay heavy surcharges on top of the regular delivery charge as more consumers order large items

As the population ages and regulatory requirements increase, a recent study by Deloitte forecasts global health care spend to reach $8.7 trillion by 2020. The logistics behind this spend are cos... View More

On June 29, 2016, the UK voted to leave the EU in what has become known as Brexit. This historic event has created great uncertainty across European markets. The timeline that the British Prime... View More