I just got back from the PARCEL Forum in Chicago. I had the opportunity to facilitate the PARCEL Key Executive Forum where a group of peers in the parcel industry met for the sole purpose of helping one... View More
One of the most frequent complaints I hear in my work with leaders of organizations is the following: “I am sick and tired of my people not following through.” As managers, we depend on our... View More
Don’t you hate it when you make a mistake? You feel stupid and embarrassed. We tend to avoid mistakes at all costs. What if you were to learn that the key to mastery in any field is making mistakes?... View More
In 1991, President George H. W. Bush had a problem. He was unclear about the power of the “vision thing.” Some say he lost the election to Bill Clinton because he didn’t share his vision.... View More
Most employees don’t give a hoot about their work. Wow! That is pretty scary, but unfortunately, it is true. According to a Gallup survey, 70% of employees are not engaged at work. The biggest single... View More
Deadlines, interruptions, upset customers, unreliable employees, mistakes. Is this how it is in your world? Are you steaming because your boss just yelled at you or a customer complained? Did you sleep... View More
Rodney Dangerfield is famous because of his catchphrase, I get no respect. I have been to a number of conferences over the past several months (including my favorite PARCEL 07) and have had the opportunity... View More
What is the best deal for shipping packages? For the last few years, one of the best values for shipping packages weighing less than five pounds has been the U.S. Postal Services Priority Mail. The fastest... View More
Over the years, I have asked hundreds of participants in management seminars to describe the characteristics of the best manager with whom they have ever worked. Its encouraging to me that nearly everyone... View More
My intention for this column is to provide industry news I believe is impacting you and render my thoughts regarding its implications. My aim is to both give you awareness and hopefully make a difference.... View More
The Conversation Continues... �Jon, to really help you, I�d like to come by and observe your operation.� Doc offered. �That would be great! Could you come by around 3 PM when everything really jams up?�... View More
My intention for this column is to provide industry news I believe is impacting you and render my thoughts regarding its implications. My aim is to both give awareness and hopefully, make a difference.... View More
