Benchmarking. We hear that word all of the time in business in an array of strategic, project management, performance evaluation, and process improvement discussions. So that we have the same... View More

A large number of shippers, whether new or experienced, encounter unnecessary headaches when shipping small parcel to Canada. These headaches often translate into increased rates of customer complaint

Some of the most frequently asked questions I receive from shippers of all sizes regard rolling averages used by parcel carriers. Typical questions include: - What are rolling averages used for? - How... View More

When thinking about parcel shipping options today most shippers would say there are only two; UPS and FedEx. Many feel that their hands are tied and that they are “captive” to the two carriers.... View More