A federal court has certified shippers who paid an excess value charge to UPS from January 1, 1984 to the present as a class for the purpose of a class action suit against United Parcel Service and related... View More

Shippers generally detest dealing with subjects or problems they do not really understand. Loss, damage and delay claims are usually in this category because carrier liability is a legal subject requiring... View More

The recent announcement by UPS to reduce its transit times in key lanes sparked interest in many of the people I have spoken with recently. At first glance, it would appear that UPS has launched a salvo... View More

One of the circumstances under which corporations waste substantial amounts of money on transportation is when their sales personnel and other officials need to return packages back to their offices or... View More

As freight transportation moves into the 21st century, margins are tighter than at any time in the history of the industry, insurance premiums are sky high, competition is fierce, and clients are demanding... View More

Question: What Can Green Do for You? Answer: A The recent announcement that 170 Con-gressional leaders wrote to the Federal Maritime Commission in support of United Parcel Service�s application... View More

In 1995, Congress enacted legislation deregulating the trucking and airline industries� intrastate operations. At the time, very few, if any, shippers (and probably few carriers) fully comprehended... View More

Editors Note: On December 11, 2002, President George W. Bush authorized the establishment of a Presidential Commission on the future of the U.S. Postal Service. The Commissions mission is to study and... View More

It was early 1984 when I first met with Dan Sullivan and talked to him about joining his management team with the task of planning and, ultimately, managing a new small package delivery service. At the... View More

United Parcel Service (UPS) and FDX have added a new battleground in their fight for your business. While their sales forces can still be seen in a shipping managers office and on the shipping dock, they... View More

At least Jesse James robbed with a gun! Thats always my first response when I am asked the question, Why does my carrier (read UPS and FedEx Ground) charge me so much to deliver oversized packages? The... View More

Since the dawn of guaranteed service refunds in the ground parcel industry over four years ago, a number of issues have arisen. Some issues have been good, some bad and some have been downright ugly. Before... View More

No topic has generated more comments from parcel industry enthusiasts this past year than the ongoing tactics used by carriers to avoid paying out guarantee refunds. And shippers are getting madder by... View More

For more than 200 years, the U.S. Postal Inspection Service has been responsible for safeguarding the customers of the U.S. Postal Service. As the criminal investigative arm of the U.S. Postal Service,... View More

Were all aware of the tight economy and especially the severe impact on the transportation industry. Many parcel carriers are now adding upcharges for services as they try to compensate for the sputtering... View More

While its true that most companies aggressively manage outbound transportation, too often inbound transportation costs are not controlled. However, as more and more companies face a need to reduce expenses... View More

We all know that postal rates went up as of June 30, 2002. But more important to our industry is the big change in Priority Mail, which could affect both how you ship Priority Mail parcels and the cost... View More

As James Williams knew there had to be a better way. As Domestic Transportation Planner for telecommunications giant Alcatel, Williams oversees, among other things, the company�s shipping and receiving... View More

As we go to press, the commercial small package carriers are announcing their new 2002 rates. And in their infinite wisdom, the carriers have deemed that you, the shipper, should benefit from these higher... View More

Since the introduction of guaranteed service for ground commercial parcels, I am constantly being questioned about the logic behind carrier service standards. Its clear distribution managers throughout... View More