July 26 2006
�Close the door and have a seat, Jon,� the boss said. Jon felt his face grow hot and was surprised that his shirt was soaking wet with sweat. This was a new job, a great company and an exciting time. However,... View More
July 26 2006
United Parcel Service raised $5.5 billion last fall with its record-setting initial public offering. The obvious question at the time was how UPS would spend its new-found fortune. No one expected the... View More
July 26 2006
The nation�s leading package and freight delivery service companies are in the nascent stages of reinventing themselves as home delivery specialists, and we are not just talking package delivery. ... View More
July 26 2006
My experience over the past 50 years in transportation and law is that most surprises and disputes in transportation stem from shippers� failure to study and comprehend the carriers� terms and conditions... View More
July 26 2006
At a time when one would think UPS would be most sensitive to customers� reactions to rule changes, the carrier has changed its money-back guarantee policy on all of its services, ground and air. It accomplished... View More
July 26 2006
Overnight service continues to be one of the fastest growing sectors of the shipping industry. Years of effective advertising have convinced the shipping public that faster is better � for a price. Used... View More
July 25 2006
New U.S. Postal Service-approved desktop shipping tools and third-party discount insurance are fundamentally reshaping the competitive position for Postal Service shipping services. The package shipping... View More
July 25 2006
Small package carriers want to be your partner in business at all times, except during annual rate increase and rate negotiation times. During those times, their objective is not to enhance the customer... View More
July 25 2006
This summer, United Parcel Service rocked the shipping and financial communities, not to mention their employees, when it announced its plan to sell 10% of its shares on the open market through a blockbuster... View More
July 25 2006
The U.S. Postal Service introduced the Parcel Select product as a workshare initiative in 1999. The product offers rock bottom pricing for packages entered directly into the destination Postal Service... View More
July 25 2006
By using a third-party provider, your company will experience immediate cost reductions within a month of starting. For many companies, parcel insurance is not an area often discussed during contract... View More
July 25 2006
The value of discovery in law suits was graphically demonstrated in the recent jury award of $1.5 million plus $80,000 in attorney fees on a $17,450 claim for damage in transit against Federal Express... View More
July 25 2006
Take a look at the relationship you have with your consolidator. If you havent recently done so, you may be in for a big surprise. And if you dont currently use a consolidator, you may want to start. Why?... View More
July 25 2006
Question: Is there anything that parcel shippers and receivers can do to improve their recovery of claims for damage that occurs while in the possession of parcel express carriers? Answer: Yes.... View More
July 25 2006
�Seen but not heard� is an apt description for a U.S. Postal Service (USPS) program that delivers hundreds of thousands of packages each day to consumer doorsteps and Post Office boxes six days per week.... View More
July 25 2006
A topic I am routinely asked to address by transportation executives during my travel around the country is carrier rate benchmarking. Many professionals cannot resist the notion that, If my discount is... View More
July 25 2006
Canada Post is a leading provider of delivery solutions in the Canadian marketplace. Consisting of a vast network of people, processes, systems, infrastructures and partnerships, Canada Post brings together... View More
July 25 2006
Roadway Express provides less-than-truckload freight services to more than 500,000 customers across North America each year. The company is interwoven intricately into the distribution of nearly every... View More
July 25 2006
How does your shipping solution provider plan to support you and your investment in multi-carrier functionality after the system is up and running? Does your solution provider offer a software maintenance... View More
July 25 2006
The introduction of guaranteed ground service by UPS and RPS has caused many shippers to take a closer look at parcel carrier transit times. The growing emphasis on inventory reduction, along with more... View More

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