Q: There has been a lot of talk lately about the friction going on between the IRS and UPS. What exactly is the nature of their argument, and how is each side defending its respective position? A: ... View More

Deregulation has had very positive effects on the cost of transporting and distributing the nation�s freight and parcel express traffic. However, shippers must learn about the pitfalls in transportation... View More

Question: The trade journals report about the new rate increases being published by parcel express carriers, but they never tell us about rule changes. Are parcel express shippers bound by rule changes... View More

Question: How do I, as a shipper, make a �third party� liable for the payment of freight charges under the following scenario? Answer: A buyer sends me a purchase order for shipping to his customer... View More

At a time when one would think UPS would be most sensitive to customers� reactions to rule changes, the carrier has changed its money-back guarantee policy on all of its services, ground and air. It accomplished... View More

My experience over the past 50 years in transportation and law is that most surprises and disputes in transportation stem from shippers� failure to study and comprehend the carriers� terms and conditions... View More

Question: Is there anything that parcel shippers and receivers can do to improve their recovery of claims for damage that occurs while in the possession of parcel express carriers? Answer: Yes.... View More

The value of discovery in law suits was graphically demonstrated in the recent jury award of $1.5 million plus $80,000 in attorney fees on a $17,450 claim for damage in transit against Federal Express... View More

Editor�s Note: In the last few years, Academia has (finally!) taken a real interest in logistics and supply chain management. There are now many fine programs in logistics, both degree and continuing education,... View More

A federal court has certified shippers who paid an excess value charge to UPS from January 1, 1984 to the present as a class for the purpose of a class action suit against United Parcel Service and related... View More

It remains to be seen whether shippers will do anything about this new provision. United Parcel Service has never been known for its flexibility in contracting with its customers, regardless of the... View More

One of the circumstances under which corporations waste substantial amounts of money on transportation is when their sales personnel and other officials need to return packages back to their offices or... View More

Question: The U.S. Court of Appeals for the Ninth Circuit (West Coast) held on February 11, 2003 that a clause in AT&Ts contract that required long distance customers to submit claims to mandatory arbitration... View More

Has your company ever received a bill from an express carrier for a past shipment, claiming that it believes you shipped more packages than were billed? These additional bills have been known to appear... View More

In 1995, Congress enacted legislation deregulating the trucking and airline industries� intrastate operations. At the time, very few, if any, shippers (and probably few carriers) fully comprehended... View More

Question: Can I really trust UPS Logistics to audit UPS own bills, or should I hire an independent transportation consultant? Answer: No corporation enjoys being monitored for its errors and omissions,... View More

Question: The U.S. Court of Appeals for the Ninth Circuit (West Coast) held on February 11, 2003 that a clause in AT&T�s contract that required long distance customers to submit claims to mandatory arbitration... View More

Question: What Can Green Do for You? Answer: A The recent announcement that 170 Con-gressional leaders wrote to the Federal Maritime Commission in support of United Parcel Service�s application... View More

The great majority of problems that occur in the distribution cycle are directly related to human error, negligent omissions or just plain lack of knowledge and training. Mistakes and accidents in the... View More

Shippers generally detest dealing with subjects or problems they do not really understand. Loss, damage and delay claims are usually in this category because carrier liability is a legal subject requiring... View More