Okay, fess up. How many of you can really comprehend box makers' certificates? The box maker's certificate (BMC) is found on the bottom of most corrugated shipping containers. Listed on the BMC is pertinent... View More
Located in Wheaton, IL, Wheaton College was established in 1860 as a private, interdenominational, Christian institution. Each year, approximately 2,700 graduate and undergraduate students attend the school.... View More
The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More
Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More
Ellett Brothers, a marketer and supplier of outdoor sporting goods was experiencing multiple problems with its protective packaging. �We were using �peanuts� as loose fill. We were also having problems... View More
Editors Note: This is the second installment of a two-part series on packaging supplies. The first article (May/June) addressed the process of selecting appropriate exterior packaging forms (boxes, mailers,... View More
�I don�t remember exactly when it hit me,� recalls Diane Shoup, department manager of Office Services in CH2M HILL�s regional office in Herndon, VA, �but after watching the bulk of interoffice mail that... View More
Editor�s Note: This is the first of a two-part series on packaging supplies. This article deals with exterior or shipping packaging forms, and it was written with small- to medium-sized operations (between... View More
You get home from a long day at work and find a package on the front door step. Like a kid on Christmas morning, you quickly cut open the box and dig through the sea of packing peanuts until you find the... View More
What�s in the box? It could be a teddy bear in a plastic bag, requiring no damage protection other than the box, or it could be fine English bone china, which could present a challenge. In-the-box protection... View More
If you or your company is engaged in the transportation of hazardous material, you are obligated to comply with the requirements set forth in the Hazardous Material Regulations (HMR) published by the Department... View More
Almost a year ago, small businesses were contemplating the impact of “Liberation Day” tariffs imposed on nearly all of our trading partners. Over the course of the year, small businesses l
WASHINGTON — The U.S. Postal Service filed notice today with the Postal Regulatory Commission (PRC) regarding a temporary price change for some package products for the 2026 peak holiday se
The freight market is under real strain. Rising spot rates, tightening carrier capacity, climbing fuel costs and growing operational risk are pushing shippers and third-party lo
A freight damage claim often points attention toward the carrier, but the root cause can start much earlier. If pallet loads leave a facility with inconsistent containment, shifting and instab
