A new customer service representative (CSR) raised an interesting issue. Her department was responsible for the shipping of replacement parts for the company�s industrial equipment. The problem was that... View More

Okay, fess up. How many of you can really comprehend box makers' certificates? The box maker's certificate (BMC) is found on the bottom of most corrugated shipping containers. Listed on the BMC is pertinent... View More

�I don�t remember exactly when it hit me,� recalls Diane Shoup, department manager of Office Services in CH2M HILL�s regional office in Herndon, VA, �but after watching the bulk of interoffice mail that... View More

The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More

Editor�s Note: This is the first of a two-part series on packaging supplies. This article deals with exterior or shipping packaging forms, and it was written with small- to medium-sized operations (between... View More

Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More

Ellett Brothers, a marketer and supplier of outdoor sporting goods was experiencing multiple problems with its protective packaging. �We were using �peanuts� as loose fill. We were also having problems... View More

Editors Note: This is the second installment of a two-part series on packaging supplies. The first article (May/June) addressed the process of selecting appropriate exterior packaging forms (boxes, mailers,... View More

You get home from a long day at work and find a package on the front door step. Like a kid on Christmas morning, you quickly cut open the box and dig through the sea of packing peanuts until you find the... View More

If you or your company is engaged in the transportation of hazardous material, you are obligated to comply with the requirements set forth in the Hazardous Material Regulations (HMR) published by the Department... View More

What�s in the box? It could be a teddy bear in a plastic bag, requiring no damage protection other than the box, or it could be fine English bone china, which could present a challenge. In-the-box protection... View More