Meeting customer expectations is not good enough. It is the goal of every Rice Lake Weighing Systems employee to exceed customer expectations with outstanding service, offering a selection of over 35,000... View More
Until recently, a hassle was what most catalog and online customers could expect if they had second thoughts about a purchase. But not now. Now direct sales merchandisers who want to get a leg up on the... View More
Some companies have 20/20 vision when it comes to anticipating customer needs. CooperVision, Inc. is one such company. A global leader in contact lens design, materials and manufacturing, the company was... View More
People all over the world have come to depend on Smith & Nephew to address their pressing health care needs and improve their quality of life. Smith & Nephew focuses on repairing the human body with its... View More
Delayed is not a word that sits well with Joe Beery. Its a touchy word, particularly in his industry, and one that tends to cost money wherever the word is applied. Beery does not want to hear about delayed.... View More
The package shipping market boasts annual revenues in excess of $31 billion and attractive growth rates. Within this market, high-volume U.S. Postal Service shippers have traditionally relied on manifesting... View More
The future of consolidation is changing in light of recent industry events. The playing field is dwindling as regional players are finding independence challenging; PFI and Momentum Logistics are two such... View More
In every business lifecycle, there are break points. Break points can be best described as those times and conditions where increased sales volumes and demands, as well as present operating complexities,... View More
Who could have imagined, even just three years ago, that the United States Postal Service, UPS, FedEx and DHL fierce competitors in the parcel business would have anything in common? And more interestingly,... View More
Lucy Keller, the owner of two Huntington Beach, California companies that sell volleyball and wrestling equipment, thought she was spending way too much on delivery charges. And that was before she caught... View More
Scattered across Canada from St. Johns, Newfoundland, on the east coast to Vancouver, BC, on the west coast are 14 warehouses for Medis Health & Pharmaceutical Services, Inc. Until last year, warehouse... View More
Even with the U.S. Postal Services latest rate increase, in which the average cost to ship a package Parcel Select increased by 4.8%, shipping via the Postal Service/consolidator provides shippers with... View More
While the rates for the U.S. Postal Services two- to three-day Priority Mail service are changing to more accurately reflect processing and delivery costs, Priority Mail will remain highly competitive... View More
Publishers Group West, a book distributor representing 125 independent publishers, had a dilemma. Some of its customers were not pleased with the product it had selected for void filling its shippers.... View More
Were just doing what we can to bring a little red, white and blue into a Big Brown world. So says Parcel Connections President Stephen Donovan about his companys successful partnership with the United... View More
While computers and the Internet have revolutionized the way and the speed at which we conduct business and access information, there is little that technology has done in the last 30 years to speed the... View More
More than 700,000 Kia automobiles travel US roads. Since Kia prides itself on customer satisfaction, getting replacement parts to the dealer as quickly as possible becomes Kia Motors Americas most important... View More
We are proud of the Postal Services 225-year tradition of serving America, Postmaster General John E. Potter told the National Press Club on April 5, 2002 as he unveiled the long-awaited Transformation... View More
One of the largest and most complex logistics networks in the world is getting re-engineered. A major overhaul of the U.S. Postal Service network has begun in earnest. The Postal Services Network Integration... View More
What happens when shippers look for options to get their packages delivered to their customers? Not just any option but options that are designed to meet their expectations of efficiently and effectively... View More
