As everything goes �e� so, too, do we. Already, we are experiencing a growth in package volumes as e-commerce vendors look for low shipping costs that don�t compromise service levels. The U.S. Postal Service... View More
Located in Wheaton, IL, Wheaton College was established in 1860 as a private, interdenominational, Christian institution. Each year, approximately 2,700 graduate and undergraduate students attend the school.... View More
Like many companies, Aspen Direct discovered that shipping small packages First Class was draining its mail center budget. The Mount Prospect, IL-based company that specializes in promotional and... View More
As the new millennium gathers speed, mail and shipping centers across the country are also picking up the pace. In spite of the increasing use of e-mail, hardcopy mail volume continues to rise. Business-to-business... View More
As e-commerce took center stage during last year�s holiday season, parcel shipping was in the spotlight. What effect did this have on parcel operations? That�s just one question we evaluated as we analyzed... View More
My experience over the past 50 years in transportation and law is that most surprises and disputes in transportation stem from shippers� failure to study and comprehend the carriers� terms and conditions... View More
When R.R. Donnelley Logistics purchased CTC Distribution Direct in February, the acquisition represented a dramatic oppor-tunity for both companies. Chicago-based Donnelley Logistics, the shipping and... View More
As consultants, we�re often asked where we think certain logistics trends are headed. We have the advantage of viewing the supply chain from multi-dimensional perspectives, so we keep a watchful eye out... View More
Two holiday seasons have passed where e-business � especially B2C � received a lot of press. There were good points and there were horror stories. What was one of the most important lessons learned? Back-end... View More
�My good employees are leaving the company as quickly as we train them.� �We are stressed out from being understaffed.� �Our exemplary employees don�t give us a chance to show them what this... View More
The United States Postal Service is facing unprecedented challenges as the new century unfolds. Postal Service projections indicate that First Class mail will decline at an average annual rate of 2.5%... View More
Today�s highly competitive business environment brings many challenges to manufacturers. No longer can companies rest on their laurels, they must be internally driven to continuously improve... View More
The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More
The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More
�Seen but not heard� is an apt description for a U.S. Postal Service (USPS) program that delivers hundreds of thousands of packages each day to consumer doorsteps and Post Office boxes six days per week.... View More
Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More
Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More
Precept Ministries International (Precept) is a 30-year-old ministry with over 220 employees worldwide. Precept produces and publishes books, tapes and study guides for Bible study. Other publishers� Bible... View More
Roadway Express provides less-than-truckload freight services to more than 500,000 customers across North America each year. The company is interwoven intricately into the distribution of nearly every... View More
Ellett Brothers, a marketer and supplier of outdoor sporting goods was experiencing multiple problems with its protective packaging. �We were using �peanuts� as loose fill. We were also having problems... View More
