Today�s highly competitive business environment brings many challenges to manufacturers. No longer can companies rest on their laurels, they must be internally driven to continuously improve... View More

The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More

The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More

�Seen but not heard� is an apt description for a U.S. Postal Service (USPS) program that delivers hundreds of thousands of packages each day to consumer doorsteps and Post Office boxes six days per week.... View More

Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More

Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More

Precept Ministries International (Precept) is a 30-year-old ministry with over 220 employees worldwide. Precept produces and publishes books, tapes and study guides for Bible study. Other publishers� Bible... View More

Roadway Express provides less-than-truckload freight services to more than 500,000 customers across North America each year. The company is interwoven intricately into the distribution of nearly every... View More

Ellett Brothers, a marketer and supplier of outdoor sporting goods was experiencing multiple problems with its protective packaging. �We were using �peanuts� as loose fill. We were also having problems... View More

Since 1999, the Los Angeles County Department of Public and Social Services (DPSS) has invested $1.6 million in installing new mailing systems from Neopost at each of its 65 facilities. The results include... View More

Five years ago, Cooking.com was launched with the mission to offer the best assortment of cookware, accessories and specialty foods available anywhere. Today, the company ships an average of 1,000 plus... View More

When people think of ergonomics, they often think of the design of controls and objects or perhaps the design of a chair to best fit the human range of movement and prevent injury from straining to reach... View More

New U.S. Postal Service-approved desktop shipping tools and third-party discount insurance are fundamentally reshaping the competitive position for Postal Service shipping services. The package shipping... View More

There is nothing small about the small-shipment industry. In fact, it is estimated that the small-parcel sector is the fastest-growing niche market in the logistics industry, representing roughly a $110... View More

The U.S. Postal Service introduced the Parcel Select product as a workshare initiative in 1999. The product offers rock bottom pricing for packages entered directly into the destination Postal Service... View More

Take a look at the relationship you have with your consolidator. If you havent recently done so, you may be in for a big surprise. And if you dont currently use a consolidator, you may want to start. Why?... View More

In the 1990s, clients were sold on the business concept of return on investment (ROI). Unfortunately, this left clients feeling they had to pay a significant up-front investment and then wait for a potential... View More

A topic I am routinely asked to address by transportation executives during my travel around the country is carrier rate benchmarking. Many professionals cannot resist the notion that, If my discount is... View More

Editors Note: This is the second installment of a two-part series on packaging supplies. The first article (May/June) addressed the process of selecting appropriate exterior packaging forms (boxes, mailers,... View More

How does your shipping solution provider plan to support you and your investment in multi-carrier functionality after the system is up and running? Does your solution provider offer a software maintenance... View More