One of the circumstances under which corporations waste substantial amounts of money on transportation is when their sales personnel and other officials need to return packages back to their offices or... View More

The Request For Proposal (RFP) is a terrific concept. In theory, a single document allows buyers to interview multiple suppliers, communicate service requirements, select a best value provider, hit departmental... View More

Putting things off until later is often a favorite pastime or, more likely, a bad habit. The old saying Dont put off until tomorrow what you can accomplish today, for who knows what tomorrow will bring,... View More

Around the globe, postal and parcel services have long been among the most trusted third parties, reliably delivering millions of letters and packages to homes and businesses each day. Today, economic... View More

To kick off my presentation at a recent conference on business continuity, I called for a volunteer from the audience. A man at the back of the room stood and moved into the center aisle. I beckoned for... View More

Congratulations! Since youve done such a good job with the Boston operation, were now putting you in charge of the New York and New Jersey operations as well. Despite the positive tone in my bosss... View More

At least Jesse James robbed with a gun! Thats always my first response when I am asked the question, Why does my carrier (read UPS and FedEx Ground) charge me so much to deliver oversized packages? The... View More

We all know that postal rates went up as of June 30, 2002. But more important to our industry is the big change in Priority Mail, which could affect both how you ship Priority Mail parcels and the cost... View More

If you think you were challenged in the past to deliver high-quality service each and every day, think again! Its even tougher now. The distribution of documents, both physically and electronically, is... View More

During times of plenty, financial reins loosen and no one is particularly concerned when budgets exceed their estimates. Obviously, we enjoy the abundant mentality and wish it could last forever. But,... View More

When most people think of dangerous, action-filled jobs, they usually conjure up images of people like Steve Irwin the Crocodile Hunter, not the person who handles products or packages in his local warehouse.... View More

For years, the workhorse for industrial and commercial material handling of heavy loads has been the forklift with an internal combustion (IC) power plant. Accepted as a necessary evil are the noise, emissions... View More

OK, so business is picking up, or maybe your business is coming into its busy time of the year. Either way, you realize you dont have enough man power to handle the increased volume. So what to do? Hire... View More

Question: The U.S. Court of Appeals for the Ninth Circuit (West Coast) held on February 11, 2003 that a clause in AT&Ts contract that required long distance customers to submit claims to mandatory arbitration... View More

Has your company ever received a bill from an express carrier for a past shipment, claiming that it believes you shipped more packages than were billed? These additional bills have been known to appear... View More

Are you planning a new warehouse or distribution center or reorganizing or expanding an old one? You know youll be able to ship more products more efficiently, but the benefits of a new warehouse can sweep... View More

The last few months have seen some dramatic changes in the shipping industry. Former competitors like the U.S. Postal Service and FedEx are launching joint ventures. UPS is announcing several significant... View More

In the parcel shipping and handling industry, the focus is to boost productivity, specifically with cost-effective hardware and software to maximize operating efficiency. Your challenge is moving more... View More

So its been nearly six months since the close of the (drum roll).... second ever holiday online shopping season. How did the parcel industry do? Were we able to overcome the problems of 1999? Will the... View More

Seven centuries ago, Marco Polo returned to his native Italy filled with wondrous stories of the amazing cities and countryside of Cathay (China). And he backed it up with items that he had obtained through... View More