Customers that ship both ground and overnight air packages will see three primary benefits from the changes taking place within FedEx � convenience, competition and cost reductions. Customer convenience... View More

You get home from a long day at work and find a package on the front door step. Like a kid on Christmas morning, you quickly cut open the box and dig through the sea of packing peanuts until you find the... View More

In today�s competitive market, a company�s distribution network must meet service goals at the lowest possible cost. In some instances, a company may be able to save millions of dollars in logistics costs... View More

Shippers generally detest dealing with subjects or problems they do not really understand. Loss, damage and delay claims are usually in this category because carrier liability is a legal subject requiring... View More

We�re spoiled in the US. We have one of the largest, most dynamic economies in the world, and we can ship almost anything within this large geographical area without having to worry about currencies, customs... View More

Order verification, shipping compliance and Y2K fixes were what Plaid Clothing needed at its Erlanger, KY facility. Not only did the company get them, the solutions were up and running in less than eight... View More

It was early 1984 when I first met with Dan Sullivan and talked to him about joining his management team with the task of planning and, ultimately, managing a new small package delivery service. At the... View More

When Charles Dickens penned his classic book Great Expectations, he unknowingly summed up a classic problem plaguing many third-party logistics (3PL) relationships. Many companies now place a lot of confidence... View More

In some ways, the 1999 Best Practice Survey raises more questions than it answers, but in most ways, it offers some solid insights into the overall operations of our readers who responded. Note in some... View More

Ergonomics: The study of the interface (or interaction) between humans and the objects they use and the environments in which they function. The definition of ergonomics is one thing but the benefits... View More

Each year I talk with hundreds of people just like you as I travel around our great country. Our best clients are those companies that have strong leaders in the distribution and logistics departments... View More

The evaluation of your present space capabilities will lead you to one of three conclusions: First, you�re out of space now. Second, you�re going to be out of space very soon, or third, you have enough... View More

In UPS� relatively short five years as a publicly traded company, its stock arguably suffered its worst blow this January, immediately following the management�s announcement that it wouldn�t meet Wall... View More

If you have a Web site, you want people to find it. If it�s a business site used to promote or sell products or services, the life of your business may depend on whether your site shows up in the first... View More

There�s good news on the lighting front for managers of warehouse and shipping operations. Recent advances in illumination technology have produced new lighting solutions that can yield more and better... View More

My name is Isaac Edwards, and this is my first week with my new company. I was recently recruited to participate in the selection of a new Supply Chain Execution (SCE) application. The new company is a... View More

Frustrated with restrictive carrier refund policies, many experienced shippers have reached the conclusion that traditional service guarantees don�t work. But instead of giving up, what can you do about... View More

Every boxing fan has an opinion of what the best heavyweight fight was. Louis - Schmelling, Ali - Frazier, Holyfield - Tyson. They were all epic battles. But for my dollar, the best heavyweight fight is... View More

When looking to best optimize operational efficiencies within your distribution environment, significant consideration should be given to your picking and putaway processes. There are multiple... View More

What�s in the box? It could be a teddy bear in a plastic bag, requiring no damage protection other than the box, or it could be fine English bone china, which could present a challenge. In-the-box protection... View More