When R.R. Donnelley Logistics purchased CTC Distribution Direct in February, the acquisition represented a dramatic oppor-tunity for both companies. Chicago-based Donnelley Logistics, the shipping and... View More
As consultants, we�re often asked where we think certain logistics trends are headed. We have the advantage of viewing the supply chain from multi-dimensional perspectives, so we keep a watchful eye out... View More
Two holiday seasons have passed where e-business � especially B2C � received a lot of press. There were good points and there were horror stories. What was one of the most important lessons learned? Back-end... View More
�My good employees are leaving the company as quickly as we train them.� �We are stressed out from being understaffed.� �Our exemplary employees don�t give us a chance to show them what this... View More
The United States Postal Service is facing unprecedented challenges as the new century unfolds. Postal Service projections indicate that First Class mail will decline at an average annual rate of 2.5%... View More
Today�s highly competitive business environment brings many challenges to manufacturers. No longer can companies rest on their laurels, they must be internally driven to continuously improve... View More
The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More
The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More
�Seen but not heard� is an apt description for a U.S. Postal Service (USPS) program that delivers hundreds of thousands of packages each day to consumer doorsteps and Post Office boxes six days per week.... View More
Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More
Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More
Precept Ministries International (Precept) is a 30-year-old ministry with over 220 employees worldwide. Precept produces and publishes books, tapes and study guides for Bible study. Other publishers� Bible... View More
Roadway Express provides less-than-truckload freight services to more than 500,000 customers across North America each year. The company is interwoven intricately into the distribution of nearly every... View More
Ellett Brothers, a marketer and supplier of outdoor sporting goods was experiencing multiple problems with its protective packaging. �We were using �peanuts� as loose fill. We were also having problems... View More
Since 1999, the Los Angeles County Department of Public and Social Services (DPSS) has invested $1.6 million in installing new mailing systems from Neopost at each of its 65 facilities. The results include... View More
Five years ago, Cooking.com was launched with the mission to offer the best assortment of cookware, accessories and specialty foods available anywhere. Today, the company ships an average of 1,000 plus... View More
When people think of ergonomics, they often think of the design of controls and objects or perhaps the design of a chair to best fit the human range of movement and prevent injury from straining to reach... View More
New U.S. Postal Service-approved desktop shipping tools and third-party discount insurance are fundamentally reshaping the competitive position for Postal Service shipping services. The package shipping... View More
There is nothing small about the small-shipment industry. In fact, it is estimated that the small-parcel sector is the fastest-growing niche market in the logistics industry, representing roughly a $110... View More
The U.S. Postal Service introduced the Parcel Select product as a workshare initiative in 1999. The product offers rock bottom pricing for packages entered directly into the destination Postal Service... View More
