I can�t remember any development in carrier pricing that has been more volatile than the dastardly Delivery Area Surcharge. To say I have been inundated with calls and e-mails about the subject would not... View More
Successful WMS implementation is possible, providing you do your homework and learn from others how to avoid the many potential hazards that can sink your ship. The cry from management to reduce... View More
Editor�s Note: Dan Mullen is the president of AIM, the global trade association for automatic identification and mobility technologies. AIM members are providers and users of systems that capture,... View More
Recently, I was in the office of a customer who had just provided all employees with an Internet-based, desktop program to facilitate outbound shipping. As I waited for my meeting, I overheard an administrative... View More
Having a son serving in the military today can put any parent on edge. What my wife and I soon realized was that sending care packages took a lot of work to package and prepare and that the cost could... View More
�Close the door and have a seat, Jon,� the boss said. Jon felt his face grow hot and was surprised that his shirt was soaking wet with sweat. This was a new job, a great company and an exciting time. However,... View More
E-commerce is taking the world by storm. It�s enabling companies to respond to individual demands faster, more easily and more efficiently while reducing operating, sales, marketing and supplier costs.... View More
What are the keys to a successful global distribution strategy? The first key to developing a successful global distribution strategy is to acknowledge the strong forces pushing the business world towards... View More
In today�s fast-paced, real-time environments where customers expect almost instantaneous delivery with 100% accuracy, optimizing demand execution processes is the name of the game. Successful parcel packing... View More
Editor�s Note: The following is an excerpt from a white paper on returns. Due to space constraints, quotes from customers and some additional material have been omitted. The full text is available in the... View More
Small suppliers take heart. A tough aspect of doing business � compliance labels � is about to become easy. Compliance labels have long been a challenge to suppliers, especially smaller suppliers with... View More
In addition to trying to do their jobs, there is an urgent need for managers to be well versed in a host of routine but critical areas. Synergistic Systems Managers must have knowledge of inventory... View More
The goal of every warehouse is to have 100% accurate inventory. However, any warehouse manager will tell you that 100% is not possible because of �shrinkage.� Shrinkage is industry jargon for missing inventory,... View More
At a time when one would think UPS would be most sensitive to customers� reactions to rule changes, the carrier has changed its money-back guarantee policy on all of its services, ground and air. It accomplished... View More
When logistics professionals think about shipping perishables, the pitfalls of the business usually involve three anxiety-provoking images: hot days, malfunctioning refrigeration units and truckloads of... View More
Most shippers limit their alternatives to the largest domestic players such as UPS, FedEx, Airborne and the U.S. Postal Service (including consolidators). Have you ever wondered if there were any alternatives... View More
Modern Woodmen of America is the nation�s fifth largest fraternal life insurance society. The organization was founded in 1883 and today provides life insurance and annuity products for more than 750,000... View More
Too often the equipment selection process is based on the �gut feeling� of the purchaser�s personnel, rather than a rational justification study. Unfortunately, too many operations do not conduct such... View More
Results of our Annual Best Practice Survey truly demonstrate that the parcel industry remains strong, even in a weakened economy. There are a few bumps in the road, but compared to our sister industry,... View More
