Recently I worked with some colleagues to investigate how to get better service quality out of suppliers. The results show that the traditional buying and contract evaluation approaches developed for managing... View More
Parcel folks seeking wisdom could learn a lot from an unexpected source — the cockpit! Much like supply chain management today, the 1930s were a time of transition for air transportation from its... View More
There’s a metropolitan business that handles 200,000 deliveries and 400,000 transactions per day with an error rate of 1 in 16 million and a 98% on-time rate, despite dealing with severe congestion... View More
Everyone has heard the pitch: upload your invoices and carrier agreements into AI and let it tell you what you're owed. We wanted to test that claim. So we hired an independent AI engineerin
A recent Fast Company article written by the chief sustainability officer of Blue Yonder, Saskia van Gendt, caught my attention. Van Gendt wrote that while free returns have become a “powerf
Members of the general public give little, if any, thought as to how it is that a parcel arrives on their doorstep or how they can go to a nearby store and purchase a product manufactured in a distant
For years, parcel auditing carried an implicit prerequisite: you had to be big enough to justify it. The conventional wisdom among smaller shippers went something like this �
Everyone has heard the pitch: upload your invoices and carrier agreements into AI and let it tell you what you're owed. We wanted to test that claim. So we hired an independent AI engineerin
A recent Fast Company article written by the chief sustainability officer of Blue Yonder, Saskia van Gendt, caught my attention. Van Gendt wrote that while free returns have become a “powerf
Members of the general public give little, if any, thought as to how it is that a parcel arrives on their doorstep or how they can go to a nearby store and purchase a product manufactured in a distant
For years, parcel auditing carried an implicit prerequisite: you had to be big enough to justify it. The conventional wisdom among smaller shippers went something like this �
