With the onset of COVID, both UPS and FedEx suspended service guarantees that had been in place for years. These guarantees provided shippers a measure of compensation for the many potential issues ca

It all over the news. The supply chain is broken, inflation is rampant, and food and fuel prices are soaring. The talking heads are quick to assign blame during the obligatory interview with... View More

In April, FedEx and UPS reinstated Money Back Guarantees (MBG) for on-time delivery on various express services, mainly Next Day Air and International Express packages. Generally, this was see... View More

If international shipping is not on your radar already, it is likely it will be soon. After all, cross-border trade is the next big growth arena in e-commerce. Figure 1 shows the top five coun... View More