With the onset of COVID, both UPS and FedEx suspended service guarantees that had been in place for years. These guarantees provided shippers a measure of compensation for the many potential issues ca
It all over the news. The supply chain is broken, inflation is rampant, and food and fuel prices are soaring. The talking heads are quick to assign blame during the obligatory interview with... View More
In April, FedEx and UPS reinstated Money Back Guarantees (MBG) for on-time delivery on various express services, mainly Next Day Air and International Express packages. Generally, this was see... View More
If international shipping is not on your radar already, it is likely it will be soon. After all, cross-border trade is the next big growth arena in e-commerce. Figure 1 shows the top five coun... View More
Peak season exposes last-mile issues when consumer expectations are high and their tolerance for delivery delays is low. The smaller delivery mistakes and inconsistencies, like&n
Parcel auditing has always been a discipline built on precision. Define the rules, run them against the data, and recover what's owed. For years, that model worked well, and in many respects
A recent Fast Company article written by the chief sustainability officer of Blue Yonder, Saskia van Gendt, caught my attention. Van Gendt wrote that while free returns have become a “powerf
For years, parcel auditing carried an implicit prerequisite: you had to be big enough to justify it. The conventional wisdom among smaller shippers went something like this �
Peak season exposes last-mile issues when consumer expectations are high and their tolerance for delivery delays is low. The smaller delivery mistakes and inconsistencies, like&n
Parcel auditing has always been a discipline built on precision. Define the rules, run them against the data, and recover what's owed. For years, that model worked well, and in many respects
A recent Fast Company article written by the chief sustainability officer of Blue Yonder, Saskia van Gendt, caught my attention. Van Gendt wrote that while free returns have become a “powerf
For years, parcel auditing carried an implicit prerequisite: you had to be big enough to justify it. The conventional wisdom among smaller shippers went something like this �
