Our 2023 carrier satisfaction survey is here! We take a look at how readers view the carriers with respect to a variety of factors. Check it out and see how your experience compares to that of your peers. If you are curious about last year's results, you can view them here.
When asked if there was enough competition in the parcel industry to keep prices low and service good, the numbers were almost identical to last year.
Needing to achieve better pricing was the overwhelmingly popular answer when asked why our readers modified their primary carriers. This is the same as last year, but the percentage amount increased from close to 29% to 44%.
Accessorial charges took the #1 spot this year when asked what our readers' biggest complaint with their primary carrier was. Last year, the biggest complaint was on-time performance.