The conventional process adopted by customers shopping for business process, application service provider and information technology outsourcing services generally involves an RFP process. This includes... View More
Retailers throughout the nation will most likely expect 2006 holiday sales totaling $440 billion, similar to last years sales forecast from the National Retail Federation the nations largest retail trade... View More
Summer is over, and our children are back in school. Whew! We all know how valuable learning is for our children, but how about you? Are you facing tremendous changes in your organization? Are you... View More
Its not unusual to put on a little extra weight over the holidays, but some shipping companies were surprised when their invoices arrived in February looking like their packages had also put on a couple... View More
As most businesses face economic pressure in these uncertain times, the need to improve financial performance is putting increasing pressure on management to review operating expenses in search of savings... View More
In order to get 2,500 packages containing 5,000 time-sensitive prescription medications out the door every day, Central Fill Inc. (CFI) looks to its vendors to do their part. So, to get a running start... View More
In 1989, Robert C. Camp published a breakthrough book entitled Benchmarking The Search for Industry Best Practices that Lead to Superior Performance. That started a revolution from boardroom to shop floor... View More
Too often the equipment selection process is based on the �gut feeling� of the purchaser�s personnel, rather than a rational justification study. Unfortunately, too many operations do not conduct such... View More
It is often difficult for managers in production areas like mail or shipping to keep their employees motivated. There are several factors that lead to this including relatively low pay, working in what... View More
Results of our Annual Best Practice Survey truly demonstrate that the parcel industry remains strong, even in a weakened economy. There are a few bumps in the road, but compared to our sister industry,... View More
Not too long ago supply chain network modeling was done on Excel spreadsheets using latitude, longitude and rough data. These crude models, called �centers of gravity� or �centroids,� estimated the middle... View More
Only the better-informed logistics professional will be in a position to lead and give guidance to his staff regardless of size, assuring that the corporation receives the maximum benefit available in... View More
Recently, I was in the office of a customer who had just provided all employees with an Internet-based, desktop program to facilitate outbound shipping. As I waited for my meeting, I overheard an administrative... View More
As e-commerce took center stage during last year�s holiday season, parcel shipping was in the spotlight. What effect did this have on parcel operations? That�s just one question we evaluated as we analyzed... View More
In addition to trying to do their jobs, there is an urgent need for managers to be well versed in a host of routine but critical areas. Synergistic Systems Managers must have knowledge of inventory... View More
�My good employees are leaving the company as quickly as we train them.� �We are stressed out from being understaffed.� �Our exemplary employees don�t give us a chance to show them what this... View More
By Bert Moore Prognostication is always fun. When you�re right, no one remembers. When you�re wrong, no one forgets. So, rather than climb out on this limb all by myself, I�ve invited some industry experts... View More
Parcel Shipping & Distribution has been conducting the Annual Best Practice Survey for the past six years. This year, we are pleased that Morgan Stanley, a global financial services firm and a market leader... View More
The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More
Contrary to popular belief, management's role isn't to get the most productivity out of employees. It is to get the most value out of current assets. Sure employees are a big part of the equation, but... View More
