On numerous occasions I’ve been asked, “Who can I read to become an effective leader at work?” If I have some sense that the inquirer understands what leadership is, what are its parts... View More
For the past 24 years, CDW has created a successful business model with the focus on delivering technology solutions to both corporate and public sectors in the US and Canada. CDW grew sales to $8.1 billion... View More
Deadlines, interruptions, upset customers, unreliable employees, mistakes. Is this how it is in your world? Are you steaming because your boss just yelled at you or a customer complained? Did you sleep... View More
In December 2006, the Postal Accountability and Enhancement Act (the Postal Act of 2006) was signed into law, drastically altering the business operations of the United States Postal Service and presenting... View More
In recent years, there has been substantial growth in environmental awareness in a wide variety of industries. Green technology, green buildings and green products have entered the thoughts and lexicons... View More
The turnover rate is high in the logistics industry, and training is critical. But what is the first item eliminated from budgets? Training! Stop already! Many companies dont focus on training or retention... View More
How do you define success? This is a question often asked of executives at Fortune 500 companies, but rarely do you get the same answer as the one given by Lisa Tegtmeyer, senior director of Distribution... View More
The other day, I witnessed a CEO yell at an employee, You knucklehead! Why did you do that? Are you stupid or what? I saw the employees face redden as he stammered back an explanation. Now, maybe... View More
If you do not manage your companys mailing operations, please pass it along to the mail center manager. Its an event they will want to know about. Plans are underway for the first-ever regional seminar... View More
The current landscape of the mailing industry is changing by the minute. With the postal rate changes coming up on May 14, businesses are turning to third-party mail services providers more and more... View More
Companies involved with small order logistics (defined as person-portable products and quantities, as well as documents) are now in a position to fundamentally change how they serve customers and operate... View More
I placed my first catalogue order when I was nine years old. I remember saving my 25 cents-a-week allowance for six weeks to pay the $1.50 shipping and handling charge for the free secret agent decoder... View More
In part one of this series, we examined the important steps in preparing for a kaizen event. Now, as you start the first day of the kaizen event, there are several rules that must be established to the... View More
Technology has put the world at our doorsteps. Are you opening that door and stepping through? According to the Small Business Administration, companies engaged in international trade are 20% more productive,... View More
Over the years, I have asked hundreds of participants in management seminars to describe the characteristics of the best manager with whom they have ever worked. Its encouraging to me that nearly everyone... View More
Your organization has decided to start its transformation to become Lean. The Lean methodology and tools have been selected. Your Lean facilitator (either your Lean Manager or a Lean Consultant) has set... View More
Often overlooked, this group of employees is your key to success It was Jack Welch, the legendary CEO of General Electric, who popularized the notion of A, B and C. Were not talking algebra... View More
There are a number of reasons to expect that the yield impact of UPSs annual rate increase could be greater this year than has historically been the case. If correct, pricing could be a positive catalyst... View More
FedExs 3.5% effective list rate increase at its flagship Express division is a good sign that domestic parcel pricing remains firm and rational. This is consistent with the results of our shipper survey... View More
The conventional process adopted by customers shopping for business process, application service provider and information technology outsourcing services generally involves an RFP process. This includes... View More
