The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More
Contrary to popular belief, management's role isn't to get the most productivity out of employees. It is to get the most value out of current assets. Sure employees are a big part of the equation, but... View More
Precept Ministries International (Precept) is a 30-year-old ministry with over 220 employees worldwide. Precept produces and publishes books, tapes and study guides for Bible study. Other publishers� Bible... View More
Congratulations! You�ve just landed your first big customer! No more selling to just the �mom-and-pop� stores � this is really going to give your product national exposure and take you to the big time.... View More
The last few months have seen some dramatic changes in the shipping industry. Former competitors like the U.S. Postal Service and FedEx are launching joint ventures. UPS is announcing several significant... View More
If you use UPS to service your business, your rates increased on January 6th significantly! UPS press release announcing the new rates contained exactly two sentences pertaining to the actual impact to... View More
In the October issue, we unveiled Part 1 of the annual Parcel Shipping & Distribution Best Practice Survey results. We delved into what impact the economy was having on the relationship between parcel... View More
To kick off my presentation at a recent conference on business continuity, I called for a volunteer from the audience. A man at the back of the room stood and moved into the center aisle. I beckoned for... View More
Discussions of efficiency in the workplace often focus on saving time or at least not wasting it. And thats a fine place to start, but simple algebra shows its not enough. Once you recall the basic axiom... View More
Financial transactions can now be conducted in the blink of an eye. But the technology that has made us so efficient is also raising serious privacy concerns. The media is flooded with stories of businesses... View More
So its been nearly six months since the close of the (drum roll).... second ever holiday online shopping season. How did the parcel industry do? Were we able to overcome the problems of 1999? Will the... View More
Parcel shipping usually has only one objective: Just get it there. If the package is on time, shippers are happy. On a per-pound basis, parcel shipping is the most expensive method of shipping.... View More
Do you put extra stamps on your envelopes with the hope they�ll arrive faster? Would you knowingly spend $25 to send a package that would have arrived a day earlier for only $5? Sometimes, you do get what... View More
Congratulations! Since youve done such a good job with the Boston operation, were now putting you in charge of the New York and New Jersey operations as well. Despite the positive tone in my bosss... View More
Women in Packaging, Inc. (WMPKG) packages the people, not the products. As a nonprofit, professional association dedicated to increasing the growth and professional development of packaging professionals,... View More
Ever wonder how certain universally accepted sizes, practices or specifications got to be universally accepted? It didn�t just happen by coincidence. In the world of distribution, universal applications... View More
The fulfillment and distribution reality check that struck the direct marketing industry in the last year has come full-circle. Its not enough to provide customers exceptional service in getting packages... View More
Many distribution companies can lay claim to having system bottlenecks, especially during peak times. These bottlenecks often result in operational fire drills and system workarounds, both costly ways... View More
The word �outsourcing� surely rings many bells. With the beginning of the deregulation era in transportation in 1996, companies underscored their efforts to streamline operations and focus on what they... View More
If you think you were challenged in the past to deliver high-quality service each and every day, think again! Its even tougher now. The distribution of documents, both physically and electronically, is... View More
