In the 1990s, clients were sold on the business concept of return on investment (ROI). Unfortunately, this left clients feeling they had to pay a significant up-front investment and then wait for a potential... View More

Parcel Shipping & Distribution has been conducting the Annual Best Practice Survey for the past six years. This year, we are pleased that Morgan Stanley, a global financial services firm and a market leader... View More

Contrary to popular belief, management's role isn't to get the most productivity out of employees. It is to get the most value out of current assets. Sure employees are a big part of the equation, but... View More

While today�s cost-conscious businesses have reinvented just about everything from the manufacturing plant to the retail store, many have yet to truly analyze the significant cost of moving materials across... View More

Discussions of efficiency in the workplace often focus on saving time or at least not wasting it. And thats a fine place to start, but simple algebra shows its not enough. Once you recall the basic axiom... View More

Women in Packaging, Inc. (WMPKG) packages the people, not the products. As a nonprofit, professional association dedicated to increasing the growth and professional development of packaging professionals,... View More

Probably one of the most important roles of any senior manager is to closely watch capital budgets. Inevitably, once the budgets are submitted for a fiscal period, management is committed to �stay the... View More

With companies continually streamlining their operations to squeeze out every bit of efficiency and productivity, it is increasingly important to minimize employee idle time as well as regulate overtime.... View More

If you use UPS to service your business, your rates increased on January 6th significantly! UPS press release announcing the new rates contained exactly two sentences pertaining to the actual impact to... View More

Parcel shipping usually has only one objective: Just get it there. If the package is on time, shippers are happy. On a per-pound basis, parcel shipping is the most expensive method of shipping.... View More

Many distribution companies can lay claim to having system bottlenecks, especially during peak times. These bottlenecks often result in operational fire drills and system workarounds, both costly ways... View More

It wasnt long after the ball dropped in Times Square on New Years Eve that United Parcel Service dropped the hammer on its customers with a January 7 rate increase. Whats that, you ask, didnt the annual... View More

The Request For Proposal (RFP) is a terrific concept. In theory, a single document allows buyers to interview multiple suppliers, communicate service requirements, select a best value provider, hit departmental... View More

To kick off my presentation at a recent conference on business continuity, I called for a volunteer from the audience. A man at the back of the room stood and moved into the center aisle. I beckoned for... View More

Congratulations! Since youve done such a good job with the Boston operation, were now putting you in charge of the New York and New Jersey operations as well. Despite the positive tone in my bosss... View More

If you think you were challenged in the past to deliver high-quality service each and every day, think again! Its even tougher now. The distribution of documents, both physically and electronically, is... View More

OK, so business is picking up, or maybe your business is coming into its busy time of the year. Either way, you realize you dont have enough man power to handle the increased volume. So what to do? Hire... View More

The last few months have seen some dramatic changes in the shipping industry. Former competitors like the U.S. Postal Service and FedEx are launching joint ventures. UPS is announcing several significant... View More

So its been nearly six months since the close of the (drum roll).... second ever holiday online shopping season. How did the parcel industry do? Were we able to overcome the problems of 1999? Will the... View More

The fulfillment and distribution reality check that struck the direct marketing industry in the last year has come full-circle. Its not enough to provide customers exceptional service in getting packages... View More