The word �outsourcing� surely rings many bells. With the beginning of the deregulation era in transportation in 1996, companies underscored their efforts to streamline operations and focus on what they... View More

If you think you were challenged in the past to deliver high-quality service each and every day, think again! Its even tougher now. The distribution of documents, both physically and electronically, is... View More

Probably one of the most important roles of any senior manager is to closely watch capital budgets. Inevitably, once the budgets are submitted for a fiscal period, management is committed to �stay the... View More

In some ways, the 1999 Best Practice Survey raises more questions than it answers, but in most ways, it offers some solid insights into the overall operations of our readers who responded. Note in some... View More

Supply chain strategies and management have, of course, always been a vital part of any manufacturers or distributors profit picture. Despite this obvious fact, until recently they were generally left... View More

It wasnt long after the ball dropped in Times Square on New Years Eve that United Parcel Service dropped the hammer on its customers with a January 7 rate increase. Whats that, you ask, didnt the annual... View More

The great majority of problems that occur in the distribution cycle are directly related to human error, negligent omissions or just plain lack of knowledge and training. Mistakes and accidents in the... View More

OK, so business is picking up, or maybe your business is coming into its busy time of the year. Either way, you realize you dont have enough man power to handle the increased volume. So what to do? Hire... View More

With companies continually streamlining their operations to squeeze out every bit of efficiency and productivity, it is increasingly important to minimize employee idle time as well as regulate overtime.... View More

Ergonomics: The study of the interface (or interaction) between humans and the objects they use and the environments in which they function. The definition of ergonomics is one thing but the benefits... View More

Often, people will make comments about how critical their work is to a company. Well, theyre right! Everyone within a firm is a critical component of keeping and main-taining clients. Shipping and distribution... View More

Webster defines the word �reasonable� as: a) being in accordance with reason (a reasonable theory); b) not extreme or excessive (reasonable requests); or c) moderate, fair (a reasonable chance, a reasonable... View More

Each year I talk with hundreds of people just like you as I travel around our great country. Our best clients are those companies that have strong leaders in the distribution and logistics departments... View More

Editor�s Note: Johanna Boller will be presenting at the annual Parcel Shipping & Distribution Forum (see page 23). As a prelude to her session, �What Every Shipping Manager Needs to Know for Success in... View More

If you have a Web site, you want people to find it. If it�s a business site used to promote or sell products or services, the life of your business may depend on whether your site shows up in the first... View More

While we started to see the impact the economy was having on the parcel shipping industry in last year�s survey outcome, the impact is even more pronounced in this, our seventh year of analyzing the results... View More

Parcel fraud is one of the biggest and most disregarded crimes in American business today. With an estimated $400 billion in losses per year due to employee theft, parcel fraud should not be overlooked,... View More