It was a great idea. Instead of dealing with the hassle of city traffic and crowds, I decided to flip the power on my computer and let the mouse guide me to an interactive site where there was far more... View More

As everything goes �e� so, too, do we. Already, we are experiencing a growth in package volumes as e-commerce vendors look for low shipping costs that don�t... View More

Located in Wheaton, IL, Wheaton College was established in 1860 as a private, interdenominational, Christian institution. Each year, approximately 2,700 graduate and undergraduate students attend the school.... View More

Like many companies, Aspen Direct discovered that shipping small packages First Class was draining its mail center budget. The Mount Prospect, IL-based company that specializes in promotional and... View More

As the new millennium gathers speed, mail and shipping centers across the country are also picking up the pace. In spite of the increasing use of e-mail, hardcopy mail volume continues to rise. Business-to-business... View More

As e-commerce took center stage during last year�s holiday season, parcel shipping was in the spotlight. What effect did this have on parcel operations? That�s... View More

My experience over the past 50 years in transportation and law is that most surprises and disputes in transportation stem from shippers� failure to study and comprehend the carriers�... View More

When R.R. Donnelley Logistics purchased CTC Distribution Direct in February, the acquisition represented a dramatic oppor-tunity for both companies. Chicago-based Donnelley Logistics, the shipping and... View More

As consultants, we�re often asked where we think certain logistics trends are headed. We have the advantage of viewing the supply chain from multi-dimensional perspectives, so we keep... View More

Two holiday seasons have passed where e-business � especially B2C � received a lot of press. There were good points and there were horror stories. What was one... View More

�My good employees are leaving the company as quickly as we train them.� �We are stressed out from being understaffed.�... View More

The United States Postal Service is facing unprecedented challenges as the new century unfolds. Postal Service projections indicate that First Class mail will decline at an average annual rate of 2.5%... View More

Today�s highly competitive business environment brings many challenges to manufacturers. No longer can companies rest on their laurels, they must be internally driven to... View More

The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More

The customer service department of Mathews Conveyor, a manufacturer of material handling equipment headquartered in Danville, KY, thought it was a given that a company could not attain perfection, only... View More

�Seen but not heard� is an apt description for a U.S. Postal Service (USPS) program that delivers hundreds of thousands of packages each day to consumer doorsteps... View More

Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience... View More

Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience... View More

Precept Ministries International (Precept) is a 30-year-old ministry with over 220 employees worldwide. Precept produces and publishes books, tapes and study guides for Bible study. Other publishers�... View More

Roadway Express provides less-than-truckload freight services to more than 500,000 customers across North America each year. The company is interwoven intricately into the distribution of nearly every... View More