United Parcel Service (UPS) and FDX have added a new battleground in their fight for your business. While their sales forces can still be seen in a shipping managers office and on the shipping dock, they... View More

In todays rapidly-changing, deregulated transportation environment, a purchaser of transportation can significantly influence the bottom line of his or her company. Costs for freight paid by their company... View More

This is not a contest between technologies. Barcodes, two-dimensional (2D) symbols and RFID smart labels may compliment each other in everyday use. We already see examples of linear and 2D symbols being... View More

Editors Note: This article was taken from the Keynote Address at the 1999 Parcel Shipping & Distribution Expo & Conferences. It has been edited slightly for length considerations. [My topic is] one... View More

Parcel Shipping & Distribution Expo, October 5-7, 1999 The Expo, held in Chicago, was a rousing success from the standpoint of the magazine staff. But how we felt about the show is one... View More

While its true that most companies aggressively manage outbound transportation, too often inbound transportation costs are not controlled. However, as more and more companies face a need to reduce expenses... View More

Sometimes its the little things in life that have the biggest impact. Thats proving especially true in the world of parcel shipping, where something as small as a label is able to influence, and will perhaps... View More

Recall the scene in Cast Away where Tom Hanks� character, an air/ground express manager, passionately declares to his employees, �Time is like fire; it can either destroy us or keep us warm. We live or... View More

You have finally done it! The warehouse you designed and implemented, complete with a warehouse management system (WMS) tied in to the automation and the enterprise system, works like a charm. Operators... View More

How serious are you about the job you do today? How do you measure your success? What are your priorities when it comes to addressing? What is the magic number to be successful when shipping your information... View More

Today�s distributors are faced with supplying an evolving marketplace that consists of smarter and more demanding customers. They are continuously presented with new challenges and frequently asked to... View More

Pallet rack is not generally regarded as very glamorous or exciting; however, if your operation is facing a minor crisis in storage capacity or if you have some rack that has had a structural failure,... View More

Do you put extra stamps on your envelopes with the hope they�ll arrive faster? Would you knowingly spend $25 to send a package that would have arrived a day earlier for only $5? Sometimes, you do get what... View More

The word �outsourcing� surely rings many bells. With the beginning of the deregulation era in transportation in 1996, companies underscored their efforts to streamline operations and focus on what they... View More

Software selection and implementation services have become big business for consulting firms as well as the software vendors themselves. Even with outside assistance, selecting the right software for your... View More

Radio frequency identification (RID) is one of the most promising and anticipated technologies in recent years. Magazine articles, television shows, analyst papers and the like are frequently trumpeting... View More

The great majority of problems that occur in the distribution cycle are directly related to human error, negligent omissions or just plain lack of knowledge and training. Mistakes and accidents in the... View More

Have you had inquiries about shipping your products internationally? Perhaps you have been thinking, �Now that we have a Web site, we are getting more international calls. I have a good shipping manager.... View More

Customer product returns are becoming more frustrating to both businesses and consumers. Last year�s total number of returned items was 100 million. Forrester Research expects that number to skyrocket... View More

No topic has generated more comments from parcel industry enthusiasts this past year than the ongoing tactics used by carriers to avoid paying out guarantee refunds. And shippers are getting madder by... View More