GettyImages-636188366
March 13 2019
There is zero doubt that the e-commerce market will continue to grow for the foreseeable future. According to Mastercard’s SpendingPulse report, retail sales grew 5.1% year-over-year to $850 b... View More
GettyImages-666266058
March 6 2019
In 2017, Americans gave retailers their best holiday season in over five years. According to a sales report issued by Mastercard SpendingPulse, US year-end holiday retail sales rose 4.9% compare... View More
GettyImages-185074242
Feb. 13 2019
The next time you think about returning an item to Amazon, be forewarned: Return too many items in a year, and you might just be exiled for good. Retail returns have become such a night... View More
GettyImages-872895008
Nov. 29 2018
The 2018 holiday season is upon us. According to the National Retail Federation, these two months alone — November and December — represent 16 to 30% of a retailer’s total sales for... View More
GettyImages-505649964
Sept. 6 2018
Earlier this year, I had a “discovery” experience when I was introduced to an entire world of which I was not very familiar. I’ve worked in the mailing/shipping industry for over 30... View More
GettyImages-843052372
Sept. 6 2017
Part one of this series looked at how managing inbound parcels has become a growing challenge for organizations of all sizes. This challenge comes from the dramatic increase in the volume of inbo... View More
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July 12 2017
Not so long ago, businesses saw no great need to put much effort into managing inbound parcels and mail pieces. However, in the last few years the inbound parcel receiving landscape has changed... View More
ThinkstockPhotos-507000396
April 5 2017
Inbound package volumes are growing in all types of organizations—from law firms and educational institutions to e-commerce, manufacturing, healthcare and financial businesses. Managing incomi... View More
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Sept. 21 2016
As the e-commerce world continues to erode market share from the brick and mortar retailers, I believe there will be a saturation point. I recently had a personal experience of how these two wor... View More
ThinkstockPhotos-482728759
Sept. 19 2016
The trend of shifting inbound from the procurement department to transportation managers in order to blend inbound and outbound into your contract can inherently create savings. But we cann... View More
ThinkstockPhotos-178803315 (1)
Aug. 26 2016
For companies in the e-commerce retail market, coordinating consumer returns of hazardous materials – otherwise known as reverse logistics – can be a challenging part of business. Hazardous
ThinkstockPhotos-180407759
Aug. 1 2016
Reverse logistics is an important part of any parcel professional's supply chain... but, surprisingly, it's a part that is not covered as often as it should be. This handy infographic gives yo... View More
ThinkstockPhotos-491731871
Feb. 9 2016
Every year, shoppers increasingly head online to cross items off their holiday gift lists, and every year, this trend seems to catch a few retailers flat-footed. The 2015 holiday season was no d... View More
Feb. 22 2015
Returns have a long history of being a pain point for retailers. In 2013, returned goods cost US retailers more than $267 billion in lost revenue, according to an industry report by The Retail Equation.... View More
Nov. 4 2014
The hustle and bustle of the holiday season often excludes planning for the inevitability that some of what goes out must come back. The facts are mounting. Holiday shoppers buy nearly half of their gifts... View More