Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More
Customer service has become an increasingly competitive advantage in today�s direct retail environment. Proactive merchandisers realize that an improved customer return experience drives differentiation... View More
Precept Ministries International (Precept) is a 30-year-old ministry with over 220 employees worldwide. Precept produces and publishes books, tapes and study guides for Bible study. Other publishers� Bible... View More
Roadway Express provides less-than-truckload freight services to more than 500,000 customers across North America each year. The company is interwoven intricately into the distribution of nearly every... View More
Ellett Brothers, a marketer and supplier of outdoor sporting goods was experiencing multiple problems with its protective packaging. �We were using �peanuts� as loose fill. We were also having problems... View More
Since 1999, the Los Angeles County Department of Public and Social Services (DPSS) has invested $1.6 million in installing new mailing systems from Neopost at each of its 65 facilities. The results include... View More
Five years ago, Cooking.com was launched with the mission to offer the best assortment of cookware, accessories and specialty foods available anywhere. Today, the company ships an average of 1,000 plus... View More
When people think of ergonomics, they often think of the design of controls and objects or perhaps the design of a chair to best fit the human range of movement and prevent injury from straining to reach... View More
New U.S. Postal Service-approved desktop shipping tools and third-party discount insurance are fundamentally reshaping the competitive position for Postal Service shipping services. The package shipping... View More
There is nothing small about the small-shipment industry. In fact, it is estimated that the small-parcel sector is the fastest-growing niche market in the logistics industry, representing roughly a $110... View More
The U.S. Postal Service introduced the Parcel Select product as a workshare initiative in 1999. The product offers rock bottom pricing for packages entered directly into the destination Postal Service... View More
Take a look at the relationship you have with your consolidator. If you havent recently done so, you may be in for a big surprise. And if you dont currently use a consolidator, you may want to start. Why?... View More
In the 1990s, clients were sold on the business concept of return on investment (ROI). Unfortunately, this left clients feeling they had to pay a significant up-front investment and then wait for a potential... View More
Editors Note: This is the second installment of a two-part series on packaging supplies. The first article (May/June) addressed the process of selecting appropriate exterior packaging forms (boxes, mailers,... View More
How does your shipping solution provider plan to support you and your investment in multi-carrier functionality after the system is up and running? Does your solution provider offer a software maintenance... View More
Chargebacks. Returns. Wrong carriers. Paying more in postage than you should and having less time than youd like to get the job right. These are just some of the headaches faced by shipping pro-fessionals... View More
Small package carriers want to be your partner in business at all times, except during annual rate increase and rate negotiation times. During those times, their objective is not to enhance the customer... View More
By using a third-party provider, your company will experience immediate cost reductions within a month of starting. For many companies, parcel insurance is not an area often discussed during contract... View More
Parcel Shipping & Distribution has been conducting the Annual Best Practice Survey for the past six years. This year, we are pleased that Morgan Stanley, a global financial services firm and a market leader... View More
If your shipping/distribution center occupies the same location that it did 10 or 15 years ago, theres a good chance that your lighting resources are inadequate, unnecessarily expensive or perhaps both.... View More
