Peter Drucker famously stated that "management is doing things right; leadership is doing the right things." Great leaders possess dazzling social intelligence, a zest for change, and above all, vision... View More

Today, if you’re a global enterprise shipping a vast number of shipments, or even a mid-sized company shipping a relatively high number of shipments, using multiple carriers isn’t just a good... View More

In 1492, a global shipping “first” achieved by Christopher Columbus produced the stunning news that: 1) the world was not as flat as it appeared and 2) international transits weren’t... View More

Now that spring has arrived, I’ve been spending a lot of time at the ball fields watching my 10-year-old son play baseball. At the end of every game, his coach offers up some words of wisdom as a... View More

It’s no surprise that ground-based regional parcel carriers offer services that are more economical, flexible, and personal than the national giants. Shippers appreciate this. But they also put a... View More

What You Need to Know About USPS Intelligent Mail Package Barcodes By Adam Lewenberg, CMDSS, President of Postal Advocate Inc. The USPS is putting a major focus on the package market because it sees its... View More

A purchasing card (p-card), whether it’s a physical credit card or a ghost/electronic card, can be a very advantageous payment option for shippers looking to reduce the headaches caused by traditional... View More

Returns have always been a part of retail business. And each business has created policies and procedures that work for them. E-commerce is not different. In fact, the e-commerce trend is for increased... View More

Whether you use a third-party audit company to monitor your weekly carrier invoices or have built a homegrown system to do it internally, it is important to understand the various degrees of auditing classifications... View More

For many end-of-line packaging professionals, the choice of pallet packaging method may not immediately surface as a critical success factor when designing, upgrading or refurbishing a production line... View More

As most readers know, the parcel carriers clearly state in their terms that packages tendered are subject to the carriers reweighing the parcel, and / or recalculating the dimensions of a package for the... View More

In a previous "Man Up" article, I proposed that since the parcel carriers have tremendous IT capability, and since they have the origin zip code, destination zip code, service level requested, weight,... View More

A complex international shipment delivered exactly on time, intact, and to the right address can still be a major failure if not properly documented as both an export in the country of origin and as an... View More

you ship lots of packages and spend tons of money with the parcel carriers. Millions even. You’re a big customer. You’ve been invited to their hubs. And to major sporting events. Once a year,... View More

The 2012 year was another record for e-commerce. More and more consumers are using the comforts of their homes and smart phones to do their shopping. Retailers continue to search for ways to draw in more... View More

How can you be sure you’re choosing the right shipping system for your company? It’s the Number 1 question every manager faces when weighing the costs and benefits of replacing an obsolete... View More

In my years in the parcel business I had the thankless task of having to investigate a lot of billing complaints from my customers. One error that happens thousands of times a week in the parcel industry... View More

Editor's Note: Miss part one of this piece? Check out the digital magazine version here, or the plain text version ... View More

Most of us remember August 4th 1997 as a significant date in history when 187,000 UPS workers went on strike. To those in our industry it may have been as significant as the collapse of the dot-com bubble... View More

Not long ago, President of the Association for Postal Commerce Dr. Gene Del Polito was quoted in aMinyanville article as saying, “‘For FedEx and UPS, the costs are lower to deliver in... View More