Billionaire investor and businessman Warren Buffet once said, “Price is what you pay. Value is what you get.” Given the spate of recent rate increases by America’s two largest delivery... View More

When some people are in “job search” mode the last thing on their minds is what they’re leaving behind. The natural human inclination is to concentrate on the next job and aiming for... View More

There are times when a well-placed capital letter can change everything. Nowhere is this difference more pronounced than in the case of the term lean. Spell it with a small l, and you’ve got an apt... View More

Over much of the past decade, US-based e-commerce grew at 20 to 30% per year due to increases in broadband access and consumer confidence. However, these growth curves flattened during the economic downturn.... View More

In its simplest form, transportation is getting your shipment from Point A to Point B within a certain amount of time, using a set amount of space. The cost to transport finished goods from the plant through... View More

In this prolonged recession, logistics and transportation professionals have faced the challenges of streamlining operations, enhancing efficiencies, restructuring operations, bolstering customer service,... View More

I did my due diligence by checking flights at Kayak.com. Then I booked with the least costly airline to Ft. Lauderdale, which also happened to be my preferred carrier, and at that time I thought I had... View More

We recently published the results of the 2010 Metrics Best Practices Survey in our December issue of PARCEL. However, we had to condense the survey due to space restraints. Download the PDF to get the... View More

Each year, American adults catch an average of two or three “common” colds. Although there’s no quick cure for this malady, some studies suggest that taking Vitamin C can help. It’s... View More

Collaboration in Action – Why Do You Need it? As a business owner, think about some big decisions you have made over the years, and whether they benefited from, or might have benefited from, the... View More

With the holiday season in full swing, most online retailers are focusing on order fulfillment and shipping, which is no surprise as products fly off distribution center shelves and into gift baskets all... View More

For most businesses, establishing a clear brand identity increases customer familiarity, recognition and retention. Companies of all sizes using delivery service providers to get their products, documents... View More

Most of us are familiar with the typical fuel surcharge formula - a percentage of the basic freight charge is added to the freight bill. The question is: “Is there any logic to that formula?”... View More

I have observed a fairly disturbing trend: Many organizations are heavily engaged in reengineering or change management efforts that are focused on best practices, benchmarking, balanced scorecards, metrics... View More

Online retailers have worked hard to make online shopping a simple, no-frills experience for their customers. A few clicks to comparison shop and settle on a purchase, then a couple clicks more to check... View More

Please download the PDF in order to see the referenced charts. On September 29 FedEx released a part of their 2011 General Rate Increase (GRI). To this point FedEx has released information concerning four... View More

Direct-to-consumer brands and continuity shippers face unique challenges in effectively managing product returns. Whereas traditional retailers expect to receive a percentage of returns by product categories,... View More

UPS (NYSE:UPS) today announced adjusted diluted earnings per share of $0.93 for thethird quarter of 2010, a 69% improvement over the prior-year period. Global revenuegrew 9.3%, generating $1.5 billion... View More

Returns have traditionally been a challenge for all types of businesses, from brick and mortar retailers and online brands to manufacturers that may drop-ship merchandise on behalf of a retail partner.... View More

On September 29th FedEx made their annual rate increase announcement for the Express and Freight divisions. The news release covered three key points.First, "FedEx Corp. will increase shipping rates for... View More